Director of Digital Design

About the Team

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential through capital and counsel. Headquartered in Memphis, TN, our banking subsidiary, First Horizon Bank, operates across 12 states in the southern U.S. We offer a comprehensive suite of services including commercial, private banking, consumer, small business, wealth management, and mortgage banking. Recognized as one of the nation's best employers by Fortune and Forbes, and ranked as a Top 10 Most Reputable U.S. Bank, we are committed to fostering an environment where innovation and excellence thrive.

About the Role

As the Director of Digital Design, you will serve as the strategic visionary for our digital experiences, setting the direction for our online and mobile banking platforms. This role is critical in bridging the gap between complex regulatory requirements and intuitive, user-centered design. You will lead a diverse team of UX/UI Designers, Researchers, and Content Strategists, ensuring that every interaction aligns with customer needs and business objectives.

In this position, you will drive a culture of continuous improvement, championing best-in-class digital experiences while overseeing the evolution of our digital design system. You will partner closely with Product, Engineering, and Business Leaders to define priorities, ensuring that our digital products not only comply with accessibility standards (WCAG, ADA) and financial industry regulations but also leverage emerging trends like AI-driven experiences to stay ahead in the fintech landscape.

Hiring Process & Application

Please note that this role is on-site at the location listed in the job posting, with a weekly schedule of Monday through Friday, 8 am to 5 pm. First Horizon does not provide sponsorship for this position.

Equal Opportunity Employer

First Horizon Corporation is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workforce and consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.

Work location

Work model: On-site

601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States

Charlotte, North Carolina

Key Responsibilities

check_circleSet the vision and strategic direction for digital design across consumer and small business banking
check_circleLead and mentor a team of UX/UI designers, researchers, and content strategists
check_circleOversee the digital design system to ensure consistency and innovation across platforms
check_circlePartner with Product, Engineering, and Business Leaders to define and execute digital banking priorities
check_circleEnsure compliance with accessibility and regulatory standards including WCAG, ADA, and financial industry practices
check_circleFoster a culture of continuous improvement by tracking emerging trends, AI-driven experiences, and fintech UX advancements
check_circleDrive a user-centered design culture and advocate for best-in-class digital experiences

Requirements

verifiedNo sponsorship provided
verified10+ years UX/UI or digital product design experience
verified5+ years leading design teams
verifiedExperience with design systems and accessibility standards (WCAG, ADA)
verifiedFamiliarity with financial services or regulated industries

Benefits & Perks

check_circleMedical, dental, and vision insurance with wellness incentivescheck_circleHealth Savings Account (HSA) with company matchcheck_circleMaternity and parental leavecheck_circleTuition reimbursementMentor program

Frequently asked questions about Director of Digital Design at First Horizon Bank

What does a Director of Digital Design at First Horizon Bank do?expand_more

Day-to-day, the Director of Digital Design at First Horizon Bank will set the vision and strategic direction for digital design across consumer and small business banking; lead and mentor a team of ux/ui designers, researchers, and content strategists; oversee the digital design system to ensure consistency and innovation across platforms; and partner with product, engineering, and business leaders to define and execute digital banking priorities.

What are the requirements for this Director of Digital Design role?expand_more

To qualify for the Director of Digital Design at First Horizon Bank position, applicants should have: No sponsorship provided; 10+ years UX/UI or digital product design experience; 5+ years leading design teams; Experience with design systems and accessibility standards (WCAG, ADA); and Familiarity with financial services or regulated industries.

Where is the Director of Digital Design role at First Horizon Bank located?expand_more

Director of Digital Design at First Horizon Bank is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.

Is this Director of Digital Design job remote, hybrid, or on-site?expand_more

First Horizon Bank has listed this Director of Digital Design role as on-site.

How much experience is required for this Director of Digital Design role?expand_more

Director of Digital Design at First Horizon Bank typically requires 10+ years of relevant experience at the lead level.

What skills do you need for the Director of Digital Design role at First Horizon Bank?expand_more

Key skills for Director of Digital Design at First Horizon Bank include Ux/ui Design; Digital Product Design; Human-Centered Design; Research Methodologies; Usability Principles; Design Systems; Accessibility Standards; and Wcag.

What category does the Director of Digital Design role belong to?expand_more

Director of Digital Design at First Horizon Bank is part of the it job category on Recrutus.