Director, Future Field Engagement Strategy - Metrics & Incentives
location_on4001, Roseland Avenue, Roseland Neighborhood, Dallas, Dallas County, Texas, 75204, United States
Job Description
About the Role
This Director shapes how success is measured and celebrated across Novartis' evolving commercial organization. The role designs forward‑looking performance metrics and incentive frameworks that align with modern engagement models, emerging field roles, and enterprise priorities. By reinforcing the right behaviors and outcomes, this leader helps inspire field teams while driving sustainable customer impact, growth, and long‑term competitiveness.
Company Culture & Commitment
Novartis is a global healthcare company that provides solutions to address the hidden pandemic of noncommunicable diseases. Our mission is to reimagine medicine to improve and extend people's lives. We are committed to fostering an inclusive environment where diverse perspectives drive innovation and better health outcomes for patients worldwide.
Equal Opportunity Employer
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e‑mail to reasonableaccommodations@novartis.com or call +1 (877) 395‑2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Work location
Work model: Remote
4001, Roseland Avenue, Roseland Neighborhood, Dallas, Dallas County, Texas, 75204, United States
Dallas, Texas
Key Responsibilities
- check_circleTranslate performance signals into strategic measurement constructs
- check_circleServe as strategic advisor to senior leadership on performance trends and risks
- check_circleReimagine incentive compensation strategies for evolving field roles and models
- check_circleEvolve metrics and incentives based on market dynamics and feedback
- check_circlePartner across functions to ensure performance frameworks are agile
- check_circleArchitect futureready measurement frameworks for Customer Engagement and Go-to-Market success
- check_circleShape balanced scorecards measuring outcomes and enterprise behaviors
- check_circleSteward incentive frameworks to ensure equity and transparency
Requirements
- verifiedBachelor's degree from a 4-year college or university
- verified10+ years of experience in incentive design, performance management, or field operations strategy
- verifiedor field operations strategy within pharmaceutical, biotech, healthcare,
- verifiedpharmaceutical, biotech, healthcare, or similarly structured industries
- verifiedhealthcare, or similarly structured industries with large, geographically dispersed teams.
- verifiedindustries with large, geographically dispersed teams.
- verifiedDeep expertise in incentive compensation strategy,
- verifiedcustomer engagement metrics, and the levers that drive field performance and motivation.
- verifiedProven ability to design and scale innovative, data-driven models that connect enterprise insights with real-world field execution.
- verifiedStrong fluency in healthcare systems, including payer and provider dynamics,
- verifiedincluding payer and provider dynamics,
- verifiedenterprise account management, and evolving technology trends.
- verifiedevolving technology trends.
- verifiedDemonstrated success influencing senior leaders and aligning cross-functional stakeholders within complex,
- verifiedmatrixed organizations.
Benefits & Perks
Similar Job Opportunities
Skills, education and keywords
Skills: incentive design, performance management, incentive compensation strategy, customer engagement metrics, enterprise account management, sales force effectiveness, sales operations, strategic planning, business planning, data analysis.
Education: Bachelor's degree required from a 4-year college or university.