Director, Access Operations
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
The Director, Access Operations leads end-to-end patient access operations across Tryon Medical Partners. This role ensures patients can access the right care at the right time by driving operational performance across all access channels while supporting clinician workflows and preferences.
As a key operational leader, you will partner closely with Access Enablement to operationalize tools, systems, and workflows, ensuring sustainable, high-performing access operations. You will serve as the primary partner to clinical teams, aligning day-to-day execution with organizational priorities while maintaining a strong, visible presence across practices to build relationships and identify barriers.
Day in the Life
Your focus will be on owning operational performance and execution for contact centers, referrals, scheduling, and triage-integrated pathways. You will monitor key performance indicators to drive improvements in speed to care, utilization, and patient experience. A significant portion of your time will be spent collaborating with nursing leadership to integrate triage workflows and partnering with clinicians to implement practical solutions that enhance service delivery.
You will also lead the design, testing, and scaling of enhanced access models, such as concierge offerings, while providing full people leadership for your team. This includes hiring, coaching, and fostering a culture of accountability and continuous improvement.
Hiring Process
Candidates selected for this role will undergo a multi-stage interview process designed to assess operational leadership, clinical partnership capabilities, and cultural fit. The process typically includes an initial screening, followed by in-depth discussions with leadership and potential team members.
Equal Opportunity Employer
Tryon Medical Partners is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, race, religion, gender, or other protected characteristics.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Athenahealth.
Education: Bachelor's degree or equivalent experience.
Frequently asked questions about Director, Access Operations at Tryon Medical Partners
What does a Director, Access Operations at Tryon Medical Partners do?expand_more
In this Director, Access Operations at Tryon Medical Partners role, you will lead end-to-end patient access operations across phone, digital, referral, and triage channels; own operational performance outcomes including speed to care, utilization, and patient experience; manage contact center and referral operations including staffing models and capacity planning; and partner with clinicians to identify access barriers and implement practical operational solutions.
What are the requirements for this Director, Access Operations role?expand_more
To qualify for the Director, Access Operations at Tryon Medical Partners position, applicants should have: 8–10+ years of leadership experience in ambulatory operations, patient access, or related areas; and Bachelor's degree or equivalent experience.
Where is the Director, Access Operations role at Tryon Medical Partners located?expand_more
Director, Access Operations at Tryon Medical Partners is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.