Dental Office Assistant - Business Assistant

About San Carlos Dental Care

San Carlos Dental Care is a new dental office located in Fort Myers, FL, situated at 17021 Three Oaks Marketplace Dr. (just west of I-75 on the north side of Alico Rd.). As part of the Heartland Dental network, our office is unique to the community and the patients we serve.

We are building a brand new team and fostering a positive office culture that thrives on collaboration, communication, and community. As a Business Assistant, you will join an environment that encourages learning, team cohesion, and puts patients first. You will be surrounded by camaraderie and partnership, where the successful candidate brings a passion for helping the team provide the best patient care to the community.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office. As the nation's largest dental support organization, we provide non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy and are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These honors followed a nationwide review among 1.5 million large and mid-sized companies, where we achieved a 5-star rating for both awards.

The Role

We are looking for a full-time Dental Front Office - Business Assistant to join our team. The ideal candidate is outgoing, friendly, open to learning, and flexible. While previous experience in a dental or medical office is preferred, we are willing to consider candidates with similar experience. Fluency in both English and Spanish is a plus.

In this role, you will be the first point of contact for our patients, greeting and welcoming them to create a great first impression. You will manage front office duties, including answering phones, handling mail and email, and communicating with patients and insurance companies. You will utilize Dentrix for patient scheduling and records, schedule and confirm appointments for multiple providers, and file insurance claims while following up on outstanding claims and benefit verifications. Additionally, you will post payments, process accounts receivable, and review treatment plan fees and payment options with patients. You will partner with providers and the team to implement Heartland Dental systems to optimize office potential.

Work Schedule

The position operates Monday through Thursday from 7:00 AM to 5:30 PM, and Friday from 7:20 AM to 4:00 PM.

Equal Opportunity

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.