Dealership Warranty Advocate
Not Disclosed•Full-TimeRemote
location_onRotunda Drive, Dearborn, Wayne County, Michigan, 48126, United States
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specializes in creating customer loyalty for clients across the globe. We deliver first-class service through multiple channels and languages, ensuring high-quality support in every market we serve. Our values are the heartbeat of our organization, guiding how we live, breathe, and play daily.
At Percepta, we:
- Lead with humility: We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.
- Serve beyond self: We serve clients, customers, and teammates with care and integrity in every interaction.
- Leave it better: We take ownership to ensure every process, person, and place is improved from how we found it.
- Win together: We succeed as one team, celebrating, supporting, and showing up for each other.
- Deliver remarkable: We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service, technology, and humanity. We ensure all employees feel valued and comfortable being their authentic selves at work, knowing that diversity is our strength in viewing projects from different vantage points.
Work location
Work model: Remote
Rotunda Drive, Dearborn, Wayne County, Michigan, 48126, United States
Dearborn, Michigan
Key Responsibilities
- check_circleInvestigate and resolve dealership warranty issues in a timely and professional manner
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Similar Job Opportunities
Skills, education and keywords
Skills: Dealership Warranty Administration, Warranty Claim Submission, Automotive Warranty Systems, Claims Review, Claims Analysis, Record Retention Policy.
Education: High School diploma required; College Degree preferred.
Frequently asked questions about Dealership Warranty Advocate at TTEC
What does a Dealership Warranty Advocate at TTEC do?expand_more
A Dealership Warranty Advocate at TTEC is responsible for the following: Investigate and resolve dealership warranty issues in a timely and professional manner; Utilize automotive warranty systems for claims review and processing; Analyze contact data trends to identify repetitive concerns and opportunities for improvement; and Communicate with client management, dealerships, and regional personnel via phone and written channels.
What are the requirements for this Dealership Warranty Advocate role?expand_more
To qualify for the Dealership Warranty Advocate at TTEC position, applicants should have: High School diploma required; and 3-5 years of experience in Dealership Warranty Administration, Warranty/Recall work at an OEM, or Service Technician experience.
Where is the Dealership Warranty Advocate role at TTEC located?expand_more
Dealership Warranty Advocate at TTEC is based in Rotunda Drive, Dearborn, Wayne County, Michigan, 48126, United States. This is a remote role.