Data Center Technician
Not Disclosed•Full-TimeOn-site
location_on122, Elmwood Road, Fairless Hills, Falls Township, Bucks County, Pennsylvania, 19030, United States
About the Team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we are looking for talented people who want to help.
You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the Role
As a Data Center Technician, you will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. This team works in an environment that operates 24/7, requiring you to be willing to work both independently and with a team.
In this role, you will take ownership of technical issues, solving problems at their root while stepping back to understand the broader context. You will serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Your day-to-day involves installing equipment, creating documentation, innovating solutions, and fixing problems within the data center space. You will maintain service level agreements through the implementation of proactive issue detection and reporting, responding to operational incidents that impact service availability.
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
Hiring Process & Application
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Important Notes:
- Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
- A lump sum stipend will be provided to eligible candidates who relocate for this position.
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Skills, education and keywords
Skills: Aws, Server Rack Installations, Hardware Break-Fix, Network Troubleshooting, Network Design, Network Protocols, Layer 1/2 Troubleshooting, Ticketing System, Data Center.
Education: High school or equivalent diploma required; Associate's degree in computer science or equivalent experience preferred.
Frequently asked questions about Data Center Technician at Amazon
What does a Data Center Technician at Amazon do?expand_more
In this Data Center Technician at Amazon role, you will perform server rack installations and hardware break-fix on various components; troubleshoot network issues and respond to operational incidents impacting service availability; serve as primary contact for internal and external stakeholders including engineers and vendors; and participate in on-call duties and scheduled maintenance and change management activities.
What are the requirements for this Data Center Technician role?expand_more
Amazon is looking for candidates who meet the following requirements: High school or equivalent diploma; 1+ years of computer/server hardware troubleshooting or related IT experience; Ability to work on a flexible schedule including days, nights, and/or weekends; Experience working in a Data Center environment; An Associate's degree, technical certification, or equivalent professional or military experience; and Understanding of network design, protocols and layer 1/2 troubleshooting.