Data Center Operations Manager, Data Center Ops (DCO)
Not Disclosed•Full-TimeOn-site
location_on216, West Peace Street, Canton, Madison County, Mississippi, 39046, United States
About the Team
Amazon Web Services (AWS) is a fast-paced technology company and a global leader in data centers. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, a strong technical understanding, and the drive to take AWS Data Center Operations to the next level. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
About the Role
This position involves leading teams in hardware and network diagnostics, followed by physical repair, and includes participation in an on-call rotation. The successful candidate will be operationally responsible for a Data Center, ensuring overall availability and reliability to meet or exceed defined service levels. You will work in an environment that operates 24/7, specifically on a night shift schedule that is subject to adjustment to meet operational demands.
In this role, you will manage the performance of diverse teams of data center operation professionals across different locations. You will prioritize and assign trouble tickets, manage large-scale events and outages as the call leader, and act as a subject matter expert across all aspects of data center operations. Beyond daily operations, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center space. You will also develop career paths for employees, recruit and train technicians, and recommend policies to meet industry best practices and required SLAs.
Hiring Process
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.
Work location
Work model: On-site
216, West Peace Street, Canton, Madison County, Mississippi, 39046, United States
Canton, Mississippi
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Data Center, Hardware, Network Diagnostics, Hardware Repair, Network Repair, Data Cabling, Computer Facilities Maintenance, Computer Architecture, Troubleshooting, Debugging.
Education: Bachelor's degree in computer science, engineering, mathematics, or equivalent experience.
Frequently asked questions about Data Center Operations Manager, Data Center Ops (DCO) at Amazon
What does a Data Center Operations Manager, Data Center Ops (DCO) at Amazon do?expand_more
In this Data Center Operations Manager, Data Center Ops (DCO) at Amazon role, you will prioritize and assign trouble tickets to data center technicians and operators; manage the performance of diverse teams of data center operation professionals; recruit and train data technicians to ensure appropriate staffing levels; and develop career paths for employees and update internal tools.
What are the requirements for this Data Center Operations Manager, Data Center Ops (DCO) role?expand_more
To qualify for the Data Center Operations Manager, Data Center Ops (DCO) at Amazon position, applicants should have: 4+ years of IT experience or Bachelor's in CS, engineering, math; 2+ years of computer hardware experience including troubleshooting and repair; 2+ years of people management experience; Experience with data cabling or computer facilities maintenance; and Experience in computer architecture or general hardware troubleshooting/debugging.