Customer Service Representative

About the Team

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

About the Role

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers, answering inbound phone calls from customers related to billing inquiries. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone.

This role is designed for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators. You will empathize with customers while accurately addressing their billing needs and meeting our high customer service standards. Success in this role requires being understanding, resilient, professional, and treating others with kindness and respect. You will have the opportunity to talk to many different types of people from across the country and establish and grow professional, positive relationships with Spectrum customers.

Hiring Process

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Please note that this role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. The position has a start date of July 2026 and operates on a second-shift schedule.

Culture & Opportunity

Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Work location

Work model: On-site

Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States

Montgomery, Ohio

Key Responsibilities

check_circleAnswer inbound phone calls from customers related to billing inquiries
check_circleEstablish and grow professional, positive relationships with Spectrum customers
check_circleEmpathize with customers while accurately addressing their billing needs
check_circleRepresent the company with professionalism and courtesy during customer interactions
check_circleNavigate multiple computer programs to provide account support
check_circleCollaborate with management on customer issue escalations

Requirements

verifiedHigh school diploma or equivalent
verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
verifiedAbility to work a variety of schedules including nights, weekends, and holidays
verifiedAbility to read, write, speak and understand English

Nice to Have

6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; computer skills; typing skills.

Benefits & Perks

check_circleEligibility for additional incentive-based compensation such as bonuses

Skills, education and keywords

Skills: MS Office, Computer Skills, Typing, English.

Education: High school diploma or equivalent required.

Frequently asked questions about Customer Support Representative at Spectrum

What does a Customer Support Representative at Spectrum do?expand_more

A Customer Support Representative at Spectrum is responsible for the following: Answer inbound phone calls from customers related to billing inquiries; Establish and grow professional, positive relationships with Spectrum customers; Empathize with customers while accurately addressing their billing needs; and Represent the company with professionalism and courtesy during customer interactions.

What are the requirements for this Customer Support Representative role?expand_more

Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.

Where is the Customer Support Representative role at Spectrum located?expand_more

Customer Support Representative at Spectrum is based in Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States. This is a on-site role.

Is this Customer Support Representative job remote, hybrid, or on-site?expand_more

Spectrum has listed this Customer Support Representative role as on-site.

How much experience is required for this Customer Support Representative role?expand_more

Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.

What skills do you need for the Customer Support Representative role at Spectrum?expand_more

Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; and English.

What education is required for Customer Support Representative at Spectrum?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Customer Support Representative role belong to?expand_more

Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.

Customer Support Representative