Call Center Representative
Not Disclosed•Full-TimeOn-site
location_onJACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States
About the Team
At Spectrum, we keep our customers connected. Through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their smartphones and tablets. As part of a large organization with bustling 24/7 call centers, our team represents a Fortune 100 company and serves as the voice of Spectrum. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.
You will interact with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, and subscriber challenges. During your shift, you will navigate phone and computer systems in an open, friendly environment, resolving questions and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you will thrive inside our lively environment.
Hiring Process & Application
This job posting is for our New Hire Class starting July 17, 2026. To apply, connect a friend to this opportunity or sign up for job alerts.
Important Eligibility Note: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Culture & Commitment
Here, our employees don't just have jobs; they're building careers. We invest in your learning, providing paid training and coaching to help you succeed. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to providing opportunities for employment and advancement to all team members. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
JACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Call Center Representative at Spectrum
What does a Call Center Representative at Spectrum do?expand_more
In this Call Center Representative at Spectrum role, you will provide knowledgeable support on mobile products, services, and billing processes; navigate phone and computer systems to maintain customer accounts; deliver best-in-class customer experiences through inbound call interactions; and resolve mobile customer inquiries regarding service, billing, and account updates.
What are the requirements for this Call Center Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: Ability to work lawfully in the U.S. without employment-based immigration sponsorship; High school diploma or equivalent; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Call Center Representative role at Spectrum located?expand_more
Call Center Representative at Spectrum is based in JACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States. This is a on-site role.