Call Center Representative
Not Disclosed•Full-TimeOn-site
location_onShuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Customer Service Representative with a focus on Internet and Voice Repair, you will provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate large, 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in an open, friendly environment with a supportive, energetic team.
Hiring Process & Application
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Start Date: July 10th, 2026 Work Model: 100% on-site Training Schedule: 10:00am-7:00pm, Sunday-Thursday Post-Training Schedules: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 1:00pm and 3:00pm.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
Jackson Township, Ohio
Key Responsibilities
- check_circleTroubleshoot internet and voice technical issues for customers
- check_circleConvey a strong understanding of Spectrum services to customers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleTake inbound calls to provide customer support for residential subscribers
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office skills; computer skills; typing skills; communication skills; organization skills; time management skills; customer service skills; dependability; problem-solving abilities; professionalism; positive attitude; proactive approach; multi-tasking ability; resilience.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Call Center Representative at Spectrum
What does a Call Center Representative at Spectrum do?expand_more
Day-to-day, the Call Center Representative at Spectrum will troubleshoot internet and voice technical issues for customers; convey a strong understanding of spectrum services to customers; handle basic billing inquiries and process customer payments; and take inbound calls to provide customer support for residential subscribers.
What are the requirements for this Call Center Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Call Center Representative role at Spectrum located?expand_more
Call Center Representative at Spectrum is based in Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States. This is a on-site role.
Is this Call Center Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Call Center Representative role as on-site.
How much experience is required for this Call Center Representative role?expand_more
Call Center Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Call Center Representative role at Spectrum?expand_more
Key skills for Call Center Representative at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Call Center Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Call Center Representative role belong to?expand_more
Call Center Representative at Spectrum is part of the customer services job category on Recrutus.