Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onThe Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States
About the Role
Are you a tech-savvy problem solver with the patience to help customers and a knack for providing friendly service? As a Customer Service Representative with a focus on Video Repair at Spectrum, you will use your communication and problem-solving skills to nurture and maintain relationships with customers subscribed to our high-quality cable and video products. Every day, your work strengthens connections between Spectrum and our customers.
You will be the voice of a Fortune 100 company, representing our brand while troubleshooting and resolving technical issues related to cable and video services. Your day will involve interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, and subscriber challenges. You will work in an open, friendly environment with a supportive, energetic team, navigating computer systems and learning about our business in a bustling 24/7 call center setting.
Team Context
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you will be keeping our customers connected to what matters most in 41 states across the U.S.
Here, employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
Hiring Process & Application
Important Eligibility Requirements This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is onsite (not hybrid or remote) and works in a call center environment.
Training and Schedule Extensive training is provided for 13 weeks, running from Tuesday through Saturday, 10:00 a.m. to 7:00 p.m. The class starts June 23, 2026. After completing training, you must be flexible to work a schedule of 1:00 p.m. to 10:00 p.m. with two weekdays off.
Culture & Commitment
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to growing a diverse workforce that reflects the communities we serve.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
Day-to-day, the Customer Support Representative at Spectrum will troubleshoot and resolve technical issues related to cable and video services; resolve tv inquiries while creating best-in-class customer experiences; interact with customers via inbound phone calls to address billing and account inquiries; and provide knowledgeable customer service regarding tv products, services, and billing processes.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to read, write, speak and understand English; and Ability to work a variety of schedules including nights, weekends, and holidays.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in The Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States. This is a on-site role.