Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onJACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States
About the Team
At Spectrum, we keep our customers connected. Through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their smartphones and tablets. As part of a large organization with bustling 24/7 call centers, our team represents a Fortune 100 company and serves as the voice of Spectrum. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers. You will interact with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, and subscriber challenges.
During your shift, you will find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you will thrive inside our lively environment. We invest in your learning, providing paid training and coaching to help you succeed in this dynamic growth environment.
Hiring Process
This job posting is for our New Hire Class starting July 17, 2026. Apply now, connect a friend to this opportunity, or sign up for job alerts.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to growing a workforce that reflects the customers and communities we serve. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Important Notice
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This is an on-site position located in Garfield Hts., OH.
Work location
Work model: On-site
JACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States
North Randall, Ohio
Key Responsibilities
- check_circleProvide knowledgeable support on mobile products, services, and billing processes
- check_circleRepresent Spectrum as the voice of the company during inbound customer calls
- check_circleResolve mobile customer inquiries regarding service activation, billing, and account updates
- check_circleProcess orders and payments while maintaining accurate customer accounts
- check_circleNavigate phone and computer systems to address subscriber challenges
Requirements
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedHigh school diploma or equivalent
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center; MS Office and computer skills; typing skills; communication, organization, time management, multi-tasking, and customer service skills; dependable, proactive, adaptable, problem-solving, professional, and resilient abilities.
Benefits & Perks
check_circleGenerous $20 per hour starting paycheck_circlePaid training and coaching
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
A Customer Support Representative at Spectrum is responsible for the following: Provide knowledgeable support on mobile products, services, and billing processes; Represent Spectrum as the voice of the company during inbound customer calls; Resolve mobile customer inquiries regarding service activation, billing, and account updates; and Process orders and payments while maintaining accurate customer accounts.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: Ability to work lawfully in the U.S. without employment-based immigration sponsorship; High school diploma or equivalent; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in JACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.