Customer Support Associate
Not Disclosed•TemporaryOn-site
location_on3548, Brecksville Road, Richfield, Summit County, Ohio, 44286, United States
About the Role
This is a temporary, non-exempt position within the Customer Operations Department, designed to last five months from June through October. As a Customer Support Associate, you will serve as the primary point of contact for transactional customer support requests, ensuring efficient and accurate resolution of inquiries received via inbound calls.
Your focus will be on handling high-volume, day-to-day support interactions, coordinating customer follow-ups on behalf of the support team, and maintaining service quality across all touchpoints. You will work collaboratively with team members and management to ensure customers receive timely, consistent, and professional assistance. This role is eligible for overtime in accordance with federal and state law.
Schedule and Conditions
We are open to both full-time and part-time individuals. The core schedule runs Monday through Friday from 8:00 am to 5:00 pm EST. However, please note that this position may require work outside of normal business hours based on company operations.
The role is performed in an office setting. Daily physical functions include standing, sitting, and walking for prolonged periods, as well as occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The position requires the ability to verbally communicate, see, and hear to exchange information, along with fine coordination for computer keyboard use. Employees may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds.
Work location
Work model: On-site
3548, Brecksville Road, Richfield, Summit County, Ohio, 44286, United States
Richfield, Ohio
Key Responsibilities
- check_circleAnswer inbound customer calls and address transactional support requests promptly
- check_circleProcess high-volume customer inquiries including account updates and billing questions
- check_circleCoordinate customer follow-ups on open cases to ensure timely resolution
- check_circleDocument all customer interactions and call notes in appropriate systems
- check_circleMonitor support queues and assist in managing ticket workflows to reduce backlog
- check_circleAdhere to established protocols and quality guidelines to ensure consistent service
- check_circleCollaborate with team members to coordinate workload and ensure seamless handoffs
- check_circleUtilize Salesforce and Microsoft Office 365 to manage cases and communications
- check_circleMaintain up-to-date knowledge of company products, services, and policies
- check_circleIdentify complex issues and escalate them to the appropriate team members
- check_circleProvide feedback to management to identify process gaps and improvement opportunities
Requirements
- verifiedHigh School Diploma or GED
- verified2+ years of Support or Service Experience
- verifiedWorking knowledge of Salesforce
- verifiedWorking knowledge of PC and Mac operating systems
- verifiedWorking knowledge of Microsoft Office 365 Applications
Similar Job Opportunities
Skills, education and keywords
Skills: Salesforce, PC, Mac, Microsoft Office 365.
Education: High School Diploma or GED required.
Frequently asked questions about Customer Support Associate at Navigate360
What does a Customer Support Associate at Navigate360 do?expand_more
Day-to-day, the Customer Support Associate at Navigate360 will answer inbound customer calls and address transactional support requests promptly; process high-volume customer inquiries including account updates and billing questions; coordinate customer follow-ups on open cases to ensure timely resolution; and document all customer interactions and call notes in appropriate systems.
What are the requirements for this Customer Support Associate role?expand_more
Navigate360 is looking for candidates who meet the following requirements: High School Diploma or GED; 2+ years of Support or Service Experience; Working knowledge of Salesforce; Working knowledge of PC and Mac operating systems; and Working knowledge of Microsoft Office 365 Applications.
Where is the Customer Support Associate role at Navigate360 located?expand_more
Customer Support Associate at Navigate360 is based in 3548, Brecksville Road, Richfield, Summit County, Ohio, 44286, United States. This is a on-site role.
Is this Customer Support Associate job remote, hybrid, or on-site?expand_more
Navigate360 has listed this Customer Support Associate role as on-site.
How much experience is required for this Customer Support Associate role?expand_more
Customer Support Associate at Navigate360 typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Support Associate role at Navigate360?expand_more
Key skills for Customer Support Associate at Navigate360 include Salesforce; PC; Mac; and Microsoft Office 365.
What education is required for Customer Support Associate at Navigate360?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Customer Support Associate role belong to?expand_more
Customer Support Associate at Navigate360 is part of the it job category on Recrutus.
About Navigate360
Navigate360 operates within the public safety sector, headquartered in Richfield, Ohio. The organization provides comprehensive safety solutions designed specifically for educational institutions, aiming to enhance student well-being through incident prevention. With over two decades of operational experience, the company utilizes a layered approach that addresses multiple aspects of campus security and culture.
The service portfolio includes educational curricula that support positive behavior and self-image, physical safety measures for campuses, and specialized training for school personnel. This multifaceted strategy is intended to create safer learning environments by addressing both behavioral and physical risks. The solutions are currently utilized by more than 14 million students, indicating a broad reach across the school system. Navigate360 focuses on delivering practical tools and resources to help schools manage safety challenges effectively.
Browse more roles: All Navigate360 jobs, it jobs on Recrutus.