Customer Success Manager - Data Solutions

About the Role

We are seeking a dynamic Customer Success Manager to act as a strategic partner to our clients, owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity’s solutions.

As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle—from adoption to expansion. You’ll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful.

Team Dynamic

You’ll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you’re passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter, this is the role for you.

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers using trustworthy data as a key advantage. Validity’s flagship products—Everest, DemandTools, BriteVerify, and GridBuddy Connect—are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company characterized by massive revenue growth, top-tier investors, 5-star product ratings, and a proven ability to acquire and integrate top tech companies. We foster a winning culture and a work environment that encourages hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney.

Equal Opportunity

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDS/HIV status, genetic information, military and veteran status, sex, parental status, gender (including gender identity and expression), sexual orientation, marital status, or any other characteristic protected by applicable federal, state, or local law.