Customer Service Representative ( REMOTE WORK )

About the Company

We are a rapidly growing organization dedicated to providing essential benefits for labor unions, credit unions, and associations. Our mission is to support the communities we serve, including police departments, firefighters, teachers, postal workers, and other labor unions. We have established direct relationships with over 20,000 union associations across Southern California.

About the Role

As a Benefits Coordinator, your primary focus is to educate members who request information about the benefits available to them through their union affiliation. This role is centered on customer service and relationship building rather than aggressive sales; sales activities are only initiated if a customer desires to opt in for additional benefits. There is no cold calling, as we work exclusively with union associations directly.

We are seeking self-motivated individuals with proven leadership abilities, integrity, and exceptional people skills. We value a strong desire for professional development, a willingness to learn, and a genuine customer service attitude. This position offers a genuine career opportunity with comprehensive training, mentorship, and a clear path to financial success.

Hiring Process

Candidates must be fluent in English (bilingualism is a plus but not required) and must reside in California. We offer flexible hours to accommodate our team members' needs.

Equal Opportunity & Culture

Our staff are part of a union, which provides a unique set of benefits including free college classes, a student debt reduction program, scholarship access for members and their children, life insurance, roadside assistance, and identity theft protection. We are committed to building a diverse team that reflects the communities we serve.