Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_onShuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Customer Service Representative with a focus on Internet and Voice Repair, you will be vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. You'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. You will be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in an open, friendly environment with a supportive, energetic team.
Hiring Process & Application
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. The start date is July 10th, 2026. The position is 100% on-site.
Training Schedule: 10:00 am - 7:00 pm, Sunday through Thursday.
Schedules After Training: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 1:00 pm and 3:00 pm.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to growing a workforce that reflects the customers and communities we serve. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Technical Support at Spectrum
What does a Customer Service Representative | Technical Support at Spectrum do?expand_more
In this Customer Service Representative | Technical Support at Spectrum role, you will provide customer support via phone for internet and voice services; troubleshoot technical issues related to internet and phone connectivity; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Service Representative | Technical Support role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Technical Support role at Spectrum located?expand_more
Customer Service Representative | Technical Support at Spectrum is based in Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States. This is a on-site role.