Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_onJACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States
At Spectrum, we keep our customers connected. Through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their smartphones and tablets. As part of a large organization with bustling 24/7 call centers, our team represents a Fortune 100 company and serves as the voice of Spectrum. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers. You will interact with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, and subscriber challenges. Your goal is to resolve mobile customer inquiries while creating best-in-class customer experiences.
This is an on-site position located in Garfield Hts., OH, within a lively, open, and friendly environment. During your shift, you will navigate phone and computer systems, resolving questions and maintaining customer accounts. You will work independently while collaborating with a supportive, energetic team. We invest in your learning, providing paid training and coaching to help you succeed. The growth of our industry and evolving technology will power your career as you move up or around the company.
This job posting is for our New Hire Class starting July 17, 2026. To apply, connect a friend to this opportunity or sign up for job alerts. Please note that this role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, our employees don't just have jobs; they're building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work model: On-site
JACK Thistledown Racino, Northfield Road, North Randall, Cuyahoga County, Ohio, 44146, United States
North Randall, Ohio
6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center; MS Office and computer skills; typing skills; communication, organization, time management, multi-tasking, and customer service skills; dependable, proactive, adaptable, problem-solving, professional, and resilient abilities.
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.