Customer Service Representative

About Amtrak

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.

Our values of 'Do the Right Thing, Excel Together, and Put Customers First' are at the heart of what matters most to us. By living the Amtrak values, focusing on our core capabilities, and actively embracing diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

About the Role

This position is responsible for providing our passengers with superior customer service from behind the ticket counter, on the station floor, or on the platform. You will be the face of Amtrak, greeting and servicing each passenger to ensure their general comfort. Your day will involve assisting customers with special needs, helping with luggage, and guiding passengers during boarding.

You will serve as a key information hub, disseminating verbal and printed details regarding schedules, fares, routing, city highlights, and intermodal transportation. Ensuring timely train boarding is critical; you will verify that passengers are properly ticketed, possess the correct travel documents, and meet baggage requirements before they access the station platforms. Additionally, you will handle checked baggage, package express, and company materials both in the station and on or off the train.

Why Join Us

We want your work at Amtrak to be more than a job. We want your career to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. You power our progress through your performance.

Hiring Process & Requirements

All Amtrak positions require a pre-employment background check that includes prior employment verification, a criminal history check, and a pre-employment drug screen. In accordance with DOT regulations, Amtrak is required to obtain prior drug and alcohol testing records for applicants intending to perform safety-sensitive duties. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute legalizing its use.

Amtrak is committed to a safe workplace free of drugs and alcohol. In accordance with federal law governing security checks, Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Equal Opportunity Employer

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship, or any other personal characteristics protected by law. This includes traits historically associated with race, such as hair texture and hairstyles like braids, locks, and twists.