Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_onFairview Farms, Steubing Farm, San Antonio, Bexar County, Texas, 78249, United States
About Lucy's Doggy Daycare
Are you passionate about pets and love connecting with people who feel the same? At Lucy's Doggy Daycare, we are more than just a facility; we are a community dedicated to ensuring every pet and pet parent has a fantastic experience. We are seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends.
About the Role
In this role, you will be the welcoming face of our resort. You will greet customers with a smile, answer questions about our boarding, grooming, and daycare services, and help manage the daily rhythm of our front desk. Your day will involve coordinating with our back-of-house staff to ensure dogs are safely escorted to play areas or kennels, while maintaining a clean and organized office environment. You will serve as the bridge between our clients and our team, ensuring that every interaction reflects our commitment to care and professionalism.
Why Join Us?
We believe in rewarding our team for their dedication. Benefits for all team members include discounted daycare and boarding for your own dog. Full-time employees are also eligible for medical, vision, and dental plans, as well as a 401k. We offer a competitive pay rate of up to $16.00/hr for the right candidate.
How to Apply
If you embody a passion for animals and a drive to exceed client expectations, we'd love for you to join our team. Please submit your application to let us know why you are the perfect fit for our village.
Work location
Work model: On-site
Fairview Farms, Steubing Farm, San Antonio, Bexar County, Texas, 78249, United States
San Antonio, Texas
Key Responsibilities
- check_circleAnswer phone calls and emails regarding boarding, grooming, and daycare services
- check_circleSchedule appointments and manage reservations for clients
- check_circleAssist with check-ins and check-outs for pets in daycare and boarding
- check_circleContact veterinarians to obtain vaccine and pet care information
- check_circleCommunicate with grooming and kennel staff regarding dog needs
- check_circleEscort dogs to play areas and kennels
- check_circleUse kennel software to book appointments and update client profiles
- check_circleGreet pets and clients cheerfully upon arrival at the resort
- check_circleMaintain front office cleanliness by vacuuming, sweeping, and wiping counters
Nice to Have
Previous experience in a customer service role
Benefits & Perks
check_circleDiscounted daycare and boarding for your own dogcheck_circleMedical, vision, and dental plans for full-time employeescheck_circle401k retirement plan for full-time employees
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Frequently asked questions about Customer Service Representative at Lucy's Doggy Daycare & Spa
What does a Customer Service Representative at Lucy's Doggy Daycare & Spa do?expand_more
In this Customer Service Representative at Lucy's Doggy Daycare & Spa role, you will answer phone calls and emails regarding boarding, grooming, and daycare services; schedule appointments and manage reservations for clients; assist with check-ins and check-outs for pets in daycare and boarding; and contact veterinarians to obtain vaccine and pet care information.
Where is the Customer Service Representative role at Lucy's Doggy Daycare & Spa located?expand_more
Customer Service Representative at Lucy's Doggy Daycare & Spa is based in Fairview Farms, Steubing Farm, San Antonio, Bexar County, Texas, 78249, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Lucy's Doggy Daycare & Spa has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Candidates for Customer Service Representative at Lucy's Doggy Daycare & Spa should have mid level.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Lucy's Doggy Daycare & Spa is part of the customer services job category on Recrutus.
About Lucy's Doggy Daycare & Spa
Lucy's Doggy Daycare & Spa operates within the pet services industry, providing boarding, daycare, and grooming solutions for dogs in San Antonio, Texas. Established in 2005, the company has grown to include three locations throughout the city. The business focuses on creating a safe, enjoyable, and comforting atmosphere for pets and their owners. Operations are guided by the legacy of Lucy, ensuring that all services reflect the values and inspiration set forth at the company's founding. The organization serves local dog owners seeking reliable care options for their animals in the San Antonio area.
Browse more roles: All Lucy's Doggy Daycare & Spa jobs, customer services jobs on Recrutus.