Customer Service Representative
Not Disclosed•Part-TimeOn-site
location_onFairview Farms, Steubing Farm, San Antonio, Bexar County, Texas, 78249, United States
About the Team
At Lucys Doggy Daycare & Spa Loop 1604, we are passionate about pets and love connecting with people who feel the same. Our mission is to ensure every pet and pet parent has a fantastic experience with us.
About the Role
We are seeking a warm and friendly Customer Service Representative to serve as the first point of contact for our valued clients and their furry friends. You will be the face of our resort, greeting customers with a smile and acting as the bridge between our front-of-house operations and our back-of-house staff.
In this role, you will manage the daily rhythm of our front desk, from scheduling appointments and managing reservations to assisting with check-ins and check-outs. You will ensure our office remains a welcoming, clean, and organized space that reflects the care we provide. Whether you are answering questions about our boarding, grooming, and daycare services or coordinating with veterinarians, your positive attitude and attention to detail will be essential to keeping our resort running smoothly.
Hiring Process
If you are the right candidate and embody our passion for animals and people, we would love for you to join our team. Please apply directly to be considered for this position.
Work location
Work model: On-site
Fairview Farms, Steubing Farm, San Antonio, Bexar County, Texas, 78249, United States
San Antonio, Texas
Key Responsibilities
- check_circleAnswer phone calls and emails regarding services and policies
- check_circleSchedule appointments and manage reservations
- check_circleAssist with check-ins and check-outs for boarding and daycare
- check_circleCommunicate with grooming and kennel staff regarding pet needs
- check_circleEscort dogs to play areas and kennels
- check_circleOperate kennel software to book appointments and update profiles
- check_circleGreet pets and clients cheerfully upon arrival
- check_circleContact veterinarians to obtain pet vaccination records
- check_circleKeep office counters, windows, and desks organized and tidy
- check_circleMaintain front office cleanliness by vacuuming, sweeping, and mopping
Requirements
- verifiedPrevious customer service experience preferred
- verifiedFlexible schedule including evenings, weekends, and holidays
- verifiedAbility to handle and transport dogs of all sizes by leash
Nice to Have
Previous experience in a customer service role
Benefits & Perks
check_circleDiscounted daycare and boarding for team members' own dogscheck_circleMedical, vision, and dental plans for full-time employeescheck_circle401k retirement plan for full-time employees
Similar Job Opportunities
Frequently asked questions about Customer Service Representative at Lucy's Doggy Daycare & Spa
What does a Customer Service Representative at Lucy's Doggy Daycare & Spa do?expand_more
Day-to-day, the Customer Service Representative at Lucy's Doggy Daycare & Spa will answer phone calls and emails regarding services and policies; schedule appointments and manage reservations; assist with check-ins and check-outs for boarding and daycare; and communicate with grooming and kennel staff regarding pet needs.
What are the requirements for this Customer Service Representative role?expand_more
Lucy's Doggy Daycare & Spa is looking for candidates who meet the following requirements: Previous customer service experience preferred; Flexible schedule including evenings, weekends, and holidays; and Ability to handle and transport dogs of all sizes by leash.
Where is the Customer Service Representative role at Lucy's Doggy Daycare & Spa located?expand_more
Customer Service Representative at Lucy's Doggy Daycare & Spa is based in Fairview Farms, Steubing Farm, San Antonio, Bexar County, Texas, 78249, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Lucy's Doggy Daycare & Spa has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Candidates for Customer Service Representative at Lucy's Doggy Daycare & Spa should have mid level.
What skills do you need for the Customer Service Representative role at Lucy's Doggy Daycare & Spa?expand_more
Key skills for Customer Service Representative at Lucy's Doggy Daycare & Spa include Kennel Software.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Lucy's Doggy Daycare & Spa is part of the customer services job category on Recrutus.