Customer Service Rep (Travel Card Services)

About the Team

Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are proud to be recognized annually as a "World's Best Workplace," home to the "Happiest Employees," and a "Best Company for Career Growth." Our team is organically diverse, with members from over 70 countries united as "game-changers" who support each other's success and well-being. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

About the Role

As a Customer Service Representative, you will join a purpose-driven team passionate about providing outstanding customer experiences. This role is designed for those looking to reimagine their career journey while developing lifelong connections. You will interface with customers via inbound and outbound calls, chats, and emails, serving as the voice of our clients in the travel industry. Your day will involve greeting customers with courtesy and professionalism, researching travel rates and destinations, and processing transactions with accuracy. Whether assisting with reservations, answering general travel questions, or handling itinerary changes, you will deliver expert experiences that make a difference.

Career Growth and Development

We believe in investing in our people. At Concentrix, about 80% of our managers and leaders have been promoted from within. We provide comprehensive training, technologies, and continuing support to ensure your success. Through our FREE Learning and Leadership Development programs, you can pursue the kind of career you've always envisioned, with real potential for personal and professional advancement.

Hiring Process and Application

We accept applications for this position on an ongoing basis for immediate vacancies and future opportunities. If you are ready to discover why over 440,000 game-changers call Concentrix their employer of choice, apply today. The role is based on-site at our Farmington Hills, MI office, and requires candidates to reside in the United States with a valid U.S. address.

Equal Opportunity and Inclusion

Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran. We welcome and encourage applications from candidates with disabilities and are committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in the application or interview process, please contact app.acco@concentrix.com. Military veterans are specifically encouraged to apply.

Our Commitment to You

We champion our people through a culture of diversity, equity, and inclusion. Our community includes organized groups such as the Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Dynamic (Neurodiversity). We celebrate global citizenship and community support through events like Concentrix Day, Team Appreciation Day, and World Clean Up Day. Additionally, as part of our recruitment process, we may use AI tools to assist in screening applicants to identify the best candidates for the role.