Customer Service Rep
Not Disclosed•Part-TimeOn-site
location_on1251, Folsom Street, West SoMa, Civic Center, South of Market, San Francisco, California, 94103, United States
Our Story
FITNESS SF is a local, family-owned group of fitness clubs in the San Francisco Bay Area, with locations spanning Marin, Oakland, and multiple neighborhoods across San Francisco. After operating as a gym franchise for over 20 years, the team realized that their employees and community had evolved into a unique brand. In 2012, FITNESS SF was born with a fresh focus on three core principles: a passionate staff, high-end facilities, and affordable pricing. This commitment to community and service has been recognized with the 2017 IHRSA Community Service Award and the 2018 SF Business Times Top 100 Corporate Philanthropists Award.
About the Role
We are seeking optimistic, creative, and enthusiastic Customer Service Representatives to join our team. The heart of this role is delivering fantastic customer service to our members and guests. You will be the first point of contact, greeting members with a smile, learning their names, and ensuring they feel valued from the moment they walk through the door.
In this part-time hourly position, you will manage the front desk area, handle member interactions, and drive sales for memberships, passes, and retail items. Your day will involve checking in guests, answering phone calls with proper protocol, and maintaining the cleanliness and organization of the front desk and retail spaces. You will also have the opportunity to promote group fitness and personal training programs, using our sales tools and scripts to help members achieve their fitness goals.
What You'll Receive
As a FITNESS SF employee, you will enjoy a part-time hourly schedule with commission opportunities. Benefits include personal training sessions, a gym membership, and discounts on FITNESS SF products and services.
How to Apply
For more information regarding our career opportunities, please visit www.fitnesssf.com.
Work location
Work model: On-site
1251, Folsom Street, West SoMa, Civic Center, South of Market, San Francisco, California, 94103, United States
San Francisco, California
Key Responsibilities
- check_circleCheck in members and guests while providing outstanding service
- check_circleAnswer all phone calls following proper protocol
- check_circleInspect the condition of the Front Desk and Retail areas
- check_circlePerform cash reconciliation and manage inventory stock
- check_circleBook and register service sessions for members
- check_circlePromote Fitness SF membership and group fitness programs
- check_circleSell memberships, passes, and retail items to members and guests
Requirements
- verifiedExcellent verbal and written communication skills
- verifiedComputer literate
Nice to Have
Customer Service/Sales Experience
Benefits & Perks
check_circlePersonal Training Sessionscheck_circleGym Membershipcheck_circleDiscounts on FITNESS SF products and services
Similar Job Opportunities
Frequently asked questions about Customer Service Rep at FITNESS SF
What does a Customer Service Rep at FITNESS SF do?expand_more
Day-to-day, the Customer Service Rep at FITNESS SF will check in members and guests while providing outstanding service; answer all phone calls following proper protocol; inspect the condition of the front desk and retail areas; and perform cash reconciliation and manage inventory stock.
What are the requirements for this Customer Service Rep role?expand_more
FITNESS SF is looking for candidates who meet the following requirements: Excellent verbal and written communication skills; and Computer literate.
Where is the Customer Service Rep role at FITNESS SF located?expand_more
Customer Service Rep at FITNESS SF is based in 1251, Folsom Street, West SoMa, Civic Center, South of Market, San Francisco, California, 94103, United States. This is a on-site role.
Is this Customer Service Rep job remote, hybrid, or on-site?expand_more
FITNESS SF has listed this Customer Service Rep role as on-site.
How much experience is required for this Customer Service Rep role?expand_more
Candidates for Customer Service Rep at FITNESS SF should have entry level.
What category does the Customer Service Rep role belong to?expand_more
Customer Service Rep at FITNESS SF is part of the customer services job category on Recrutus.
About FITNESS SF
FITNESS SF operates as a family-owned network of health clubs within the wellness and fitness services industry. Headquartered in Corte Madera, California, the organization serves residents across the San Francisco Bay Area with a focus on accessible local fitness solutions. The group manages multiple facilities strategically located to maximize community reach. Current locations span Marin, Oakland, and several distinct neighborhoods in San Francisco, including Castro, Embarcadero, Fillmore, Mid Market, SOMA, and Transbay. This footprint allows the company to provide consistent service options to a diverse regional population. As a local entity, FITNESS SF maintains a presence that connects directly with the specific needs of Bay Area residents seeking physical activity and health resources. The company's structure emphasizes community integration through its multiple sites rather than a single large venue.
Browse more roles: All FITNESS SF jobs, customer services jobs on Recrutus.