Customer Service Manager
Not Disclosed•Full-TimeOn-site
location_onHarvest Estates, Ramsey, Anoka County, Minnesota, 55303, United States
About the Team
Gray's Specialty Equipment segment delivers expert services to design, manufacture, integrate, install, and maintain advanced systems for the market. This segment includes Anderson Dahlen, located in Ramsey and Waconia, Minnesota. Anderson Dahlen provides end-to-end equipment design-build and contract manufacturing, featuring precision fabrication, complex assemblies, and complete process solutions tailored to customer applications. The company is ISO 9001:2015 certified and compliant with ASME, AWS, and PED standards.
About the Role
Anderson Dahlen is seeking a sharp, highly organized Customer Success Manager to own and manage strategic customer relationships within our Pharma Business Unit, with a primary focus on bioprocessing accounts. Our key customers are large, sophisticated, Fortune 500 organizations operating at enterprise scale, characterized by high expectations, fast-moving procurement cycles, and the resources to demand best-in-class supplier performance.
This is not a passive account management role. You will be expected to stay ahead of our customers rather than react to them. The ideal candidate brings firsthand experience working inside large pharma, contract manufacturing, or CPG companies, understanding exactly how enterprise organizations think, buy, and manage their supplier relationships. This inside perspective, paired with strong organizational skills and a proactive mindset, is essential for success.
Hiring Process
Visa sponsorship is not available for this role. Candidates should note that the wage range reflects factors including skill sets, experience, training, certifications, and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, as compensation decisions are dependent on the specific facts and circumstances of each case.
Equal Opportunity
Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Work location
Work model: On-site
Harvest Estates, Ramsey, Anoka County, Minnesota, 55303, United States
Ramsey, Minnesota
Key Responsibilities
- check_circleServe as the single point of contact and escalation for key Pharma Business Unit accounts
- check_circleBuild and maintain strong relationships with procurement, project management, and operations leadership
- check_circleManage the full lifecycle of quotes, purchase orders, change orders, and delivery commitments
- check_circlePartner with engineering, production, and procurement teams to align resources with customer requirements
- check_circleAct as the first line of defense for customer concerns, quality issues, and escalations
- check_circleCollaborate with the Pharma BU Leader on strategic account planning and revenue forecasting
- check_circleIdentify opportunities to expand the company's footprint within existing accounts
Requirements
- verified5+ years working inside a large pharma, bioprocessing, life sciences, or CPG company
- verifiedExperience in account management, procurement, or supply chain
- verifiedVisa sponsorship not eligible
Nice to Have
Experience with cross-functional coordination or supplier-facing responsibilities. Familiarity with bioreactors or bioprocessing equipment.
Benefits & Perks
check_circleComprehensive health plan options including medical, dental, and vision insurancecheck_circleLife, disability, and supplemental insurance optionscheck_circleEmployee assistance program (EAP) for team members overseas
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Frequently asked questions about Customer Service Manager at Anderson Dahlen Inc.
What does a Customer Service Manager at Anderson Dahlen Inc. do?expand_more
In this Customer Service Manager at Anderson Dahlen Inc. role, you will serve as the single point of contact and escalation for key pharma business unit accounts; build and maintain strong relationships with procurement, project management, and operations leadership; manage the full lifecycle of quotes, purchase orders, change orders, and delivery commitments; and partner with engineering, production, and procurement teams to align resources with customer requirements.
What are the requirements for this Customer Service Manager role?expand_more
To qualify for the Customer Service Manager at Anderson Dahlen Inc. position, applicants should have: 5+ years working inside a large pharma, bioprocessing, life sciences, or CPG company; Experience in account management, procurement, or supply chain; and Visa sponsorship not eligible.
Where is the Customer Service Manager role at Anderson Dahlen Inc. located?expand_more
Customer Service Manager at Anderson Dahlen Inc. is based in Harvest Estates, Ramsey, Anoka County, Minnesota, 55303, United States. This is a on-site role.
Is this Customer Service Manager job remote, hybrid, or on-site?expand_more
Anderson Dahlen Inc. has listed this Customer Service Manager role as on-site.
How much experience is required for this Customer Service Manager role?expand_more
Customer Service Manager at Anderson Dahlen Inc. typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Customer Service Manager role at Anderson Dahlen Inc.?expand_more
Key skills for Customer Service Manager at Anderson Dahlen Inc. include Iso 9001:2015; Asme; Aws; Ped; Bioreactors; and Bioprocessing.
What category does the Customer Service Manager role belong to?expand_more
Customer Service Manager at Anderson Dahlen Inc. is part of the sales job category on Recrutus.
About Anderson Dahlen Inc.
Anderson Dahlen Inc, headquartered in Ramsey, MN, specializes in specialty alloy fabrication and custom equipment manufacturing for the machinery industry. The company delivers tailored solutions for markets including food processing, pharmaceuticals, industrial systems, and vacuum science. With a focus on precision engineering, Anderson Dahlen supports diverse projects ranging from critical components to full-scale process equipment designed to client specifications. Established over 80 years ago, the company offers fabrication services, original equipment manufacturer (OEM) contract manufacturing, and advanced design-build capabilities. Anderson Dahlen became part of Gray Inc, a family-owned engineering and construction firm, in September 2020. Gray Inc provides integrated services across engineering, design, and smart manufacturing.
Browse more roles: All Anderson Dahlen Inc. jobs, sales jobs on Recrutus.