Customer Service Coordinator
Not Disclosed•Full-TimeOn-site
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About Penske
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider delivering essential and innovative logistics and technology services. Headquartered in Reading, PA, Penske is driven by a dedication to excellence and a commitment to customer success, helping companies and people move forward.
About the Role
As a Customer Service Coordinator at our Atlanta West location, you will serve as the vital link between our customers and our service operations. Your primary mission is to ensure the seamless scheduling of preventative maintenance and the coordination of outside repairs, all while managing the shop work plan to maximize productivity.
In this role, you will develop daily and weekly workforce plans by analyzing customer needs, estimated unscheduled repairs, parts availability, and technician skill sets. You will act as the primary point of contact for customers, communicating updates regarding schedules, work changes, and billing concerns to ensure satisfaction and foster repeat business. Additionally, you will coordinate with district billing clerks and hold vendors accountable for quality and adherence to schedules.
Location and Schedule
This position is based at our Atlanta West facility (4605 Fulton Industrial Blvd SW, Atlanta, GA 30336). The role operates on a Sunday through Thursday shift from 2:30 PM to 11:00 PM.
Hiring Process
To join the Penske team, candidates must complete the Penske employment application and submit to a background investigation, which includes a review of past employment, education, and criminal history, as well as a drug screening.
Equal Opportunity Employer
Penske is an Equal Opportunity Employer. We consider qualified applicants regardless of background.
Work location
Work model: On-site
Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
- check_circleDevelop daily and weekly workforce plans to maximize customer service and productivity
- check_circleEnsure all Penske Rental units are maintained and prepared for customer use
- check_circleCoordinate with district billing clerks to manage service department administration
- check_circleOptimize the shop work plan to maintain productivity and manage technician skill sets
- check_circleHold vendors accountable for quality and adherence to schedules for outside repairs
- check_circleAssure parts availability for scheduled maintenance and repair work
- check_circleCommunicate with customers regarding maintenance updates, schedule changes, and billing concerns
Requirements
- verified2 years of customer service experience
- verified1 year of hands on mechanical experience
- verifiedHigh School diploma or equivalent
- verifiedWillingness to travel
- verifiedCompliance with DOT, OSHA, and Penske safety policies
Nice to Have
2 years of supervisory experience, at least 2 years of service department administration, Associates Degree, Technical School Degree, or Bachelors Degree, ASE certification, prior experience with service scheduling programs and diagnostic programs.
Similar Job Opportunities
Skills, education and keywords
Skills: Ase Certification, Dot, Osha.
Education: High School diploma or equivalent required; Associates Degree, Technical School Degree, or Bachelors Degree preferred; Associates Degree, Technical School Degree, or Bachelors Degree preferred.
Frequently asked questions about Customer Service Coordinator at Penske Truck Leasing
What does a Customer Service Coordinator at Penske Truck Leasing do?expand_more
In this Customer Service Coordinator at Penske Truck Leasing role, you will develop daily and weekly workforce plans to maximize customer service and productivity; ensure all penske rental units are maintained and prepared for customer use; coordinate with district billing clerks to manage service department administration; and optimize the shop work plan to maintain productivity and manage technician skill sets.
What are the requirements for this Customer Service Coordinator role?expand_more
To qualify for the Customer Service Coordinator at Penske Truck Leasing position, applicants should have: 2 years of customer service experience; 1 year of hands on mechanical experience; High School diploma or equivalent; Willingness to travel; and Compliance with DOT, OSHA, and Penske safety policies.
Where is the Customer Service Coordinator role at Penske Truck Leasing located?expand_more
Customer Service Coordinator at Penske Truck Leasing is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a on-site role.
Is this Customer Service Coordinator job remote, hybrid, or on-site?expand_more
Penske Truck Leasing has listed this Customer Service Coordinator role as on-site.
How much experience is required for this Customer Service Coordinator role?expand_more
Customer Service Coordinator at Penske Truck Leasing typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Service Coordinator role at Penske Truck Leasing?expand_more
Key skills for Customer Service Coordinator at Penske Truck Leasing include Ase Certification; Dot; and Osha.
What education is required for Customer Service Coordinator at Penske Truck Leasing?expand_more
Educational requirements for this role: High School diploma or equivalent required; Associates Degree, Technical School Degree, or Bachelors Degree preferred; and Associates Degree, Technical School Degree, or Bachelors Degree preferred.
What category does the Customer Service Coordinator role belong to?expand_more
Customer Service Coordinator at Penske Truck Leasing is part of the maintenance job category on Recrutus.