Customer Service Coordinator
Not Disclosed•Full-TimeOn-site
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About the Team
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider delivering essential and innovative logistics and technology services. Headquartered in Reading, PA, Penske is driven by a dedication to excellence and a commitment to customer success, helping companies and people move forward.
About the Role
As a Customer Service Coordinator at our Atlanta West location, you will serve as the vital link between our customers and our maintenance operations. Your primary mission is to ensure Penske Rental units are meticulously maintained and prepared for our clients. You will manage the daily rhythm of the shop by developing workforce plans that balance customer needs, unscheduled repairs, parts availability, and technician skills to maximize both productivity and service quality.
In this role, you will coordinate outside repairs, hold vendors accountable for quality and schedules, and communicate directly with customers regarding maintenance updates, billing concerns, or service resolutions. Your work ensures that customers remain satisfied and return for future business, while maintaining the high safety and operational standards expected across the Penske network.
Location and Schedule
This position is based at 4605 Fulton Industrial Blvd SW in Atlanta, GA 30336. The role operates on a Sunday through Thursday shift from 2:30 PM to 11:00 PM.
Hiring Process
To join our team, candidates must complete the Penske employment application and submit to a background investigation (covering past employment, education, and criminal history) as well as a drug screening. Successful candidates will be expected to demonstrate regular, predictable, full attendance and a willingness to travel as necessary.
Equal Opportunity
Penske is an Equal Opportunity Employer. We consider qualified applicants regardless of background.
Work location
Work model: On-site
Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
- check_circleDevelop daily and weekly workforce plans to maximize customer service and productivity
- check_circleEnsure all Penske Rental units are maintained and prepared for customer use
- check_circleCoordinate with district billing clerks to resolve service issues
- check_circleHold vendors accountable for quality and adherence to schedules for outside repairs
- check_circleAssure parts availability for scheduled maintenance work
- check_circleOptimize the shop work plan to maintain productivity
- check_circleCommunicate with customers regarding maintenance updates, schedule changes, and billing concerns
Requirements
- verified2 years of customer service experience
- verified1 year of hands on mechanical experience
- verifiedHigh School diploma or equivalent
- verifiedWillingness to travel
- verifiedSubmit to background investigation and drug screening
- verifiedCompliance with DOT, OSHA, and Penske safety policies
Nice to Have
2 years of supervisory experience, at least 2 years of service department administration, Associates Degree, Technical School Degree, or Bachelors Degree, ASE certification, prior experience with service scheduling programs and diagnostic programs.
Similar Job Opportunities
Skills, education and keywords
Skills: Ase Certification, Dot, Osha.
Education: High School diploma or equivalent required; Associates Degree, Technical School Degree, or Bachelors Degree preferred; Associates Degree, Technical School Degree, or Bachelors Degree preferred.
Frequently asked questions about Customer Service Coordinator at Penske Truck Leasing
What does a Customer Service Coordinator at Penske Truck Leasing do?expand_more
Day-to-day, the Customer Service Coordinator at Penske Truck Leasing will develop daily and weekly workforce plans to maximize customer service and productivity; ensure all penske rental units are maintained and prepared for customer use; coordinate with district billing clerks to resolve service issues; and hold vendors accountable for quality and adherence to schedules for outside repairs.
What are the requirements for this Customer Service Coordinator role?expand_more
To qualify for the Customer Service Coordinator at Penske Truck Leasing position, applicants should have: 2 years of customer service experience; 1 year of hands on mechanical experience; High School diploma or equivalent; Willingness to travel; Submit to background investigation and drug screening; and Compliance with DOT, OSHA, and Penske safety policies.
Where is the Customer Service Coordinator role at Penske Truck Leasing located?expand_more
Customer Service Coordinator at Penske Truck Leasing is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a on-site role.
Is this Customer Service Coordinator job remote, hybrid, or on-site?expand_more
Penske Truck Leasing has listed this Customer Service Coordinator role as on-site.
How much experience is required for this Customer Service Coordinator role?expand_more
Customer Service Coordinator at Penske Truck Leasing typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Service Coordinator role at Penske Truck Leasing?expand_more
Key skills for Customer Service Coordinator at Penske Truck Leasing include Ase Certification; Dot; and Osha.
What education is required for Customer Service Coordinator at Penske Truck Leasing?expand_more
Educational requirements for this role: High School diploma or equivalent required; Associates Degree, Technical School Degree, or Bachelors Degree preferred; and Associates Degree, Technical School Degree, or Bachelors Degree preferred.
What category does the Customer Service Coordinator role belong to?expand_more
Customer Service Coordinator at Penske Truck Leasing is part of the maintenance job category on Recrutus.