Customer Service Associate III

About Texas A&M AgriLife

Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. As the nation's largest and most comprehensive agriculture program, it is uniquely positioned to improve lives, environments, and the Texas economy through education, research, extension, and service. With over 5,000 employees and a presence in every county across the state, the organization serves as an established leader in its field.

About the Role

The Customer Service Associate III serves as a knowledgeable resource for stakeholders across multiple State agencies and vendors, staffing the TechBuy store to support AgriLife Education, Extension, Research, and business operations. This role is designed for experienced technology professionals who enjoy helping people choose the right hardware but prefer to leave late nights, weekends, and sales quotas behind.

You will act as a technical liaison between internal stakeholders and external vendors, translating technology requirements into accurate purchasing decisions and supporting special order requests. The position focuses on optimizing performance, matching specs to real needs, and working regular hours in a professional, service-focused environment. This is not retail sales; there are no commissions, no nights, and no weekends. Instead, it offers an opportunity to build a career with State benefits while providing comprehensive customer service and administrative support.

Hiring Process

To apply, please include a cover letter, resume, and references. You may upload these documents in the CV/Resume section of the application. Applications must have all job application data entered or a complete resume attached; failure to provide this information may result in a rejected application. We encourage applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.

All positions are security-sensitive. Employment is contingent upon the institution's verification of credentials and the completion of a criminal history investigation.

Equal Opportunity

Texas A&M AgriLife is an Equal Opportunity/Veterans/Disability Employer.

Work location

Work model: On-site

333, Holleman Drive East, College Station, Brazos County, Texas, 77840, United States

College Station, Texas

Key Responsibilities

check_circleStaff the TechBuy store during regular business hours to support customers and stakeholders
check_circleServe as a technical liaison between internal stakeholders and external vendors for special order requests
check_circleTranslate technology requirements into accurate purchasing decisions and provide hardware recommendations
check_circleCoordinate with partners and vendors to ensure accurate specifications and timely order fulfillment
check_circleOversee records management activities to ensure compliance with institutional policies and retention requirements
check_circleCompile and analyze data to prepare correspondence, forms, reports, and administrative documentation
check_circleMake recommendations for process improvements to enhance efficiency, accuracy, and customer experience

Requirements

verifiedHigh school diploma or equivalent
verified5 years of related customer service, administrative, or operations experience
verifiedKnowledge of word processing, spreadsheet, and database applications
verifiedStrong verbal and written communication skills
verifiedAbility to multitask and prioritize competing demands
verifiedWillingness to work cooperatively in a team-oriented environment
verifiedCriminal history investigation clearance

Nice to Have

Understanding of computer hardware, including distinctions between product tiers within a given manufacturer. Familiarity with differences between major hardware component manufacturers (e.g., processors, memory, storage, peripherals) and the impact of those differences on performance, compatibility, and cost. Ability to apply technical knowledge when supporting special order requests, advising stakeholders, and coordinating with vendors.

Benefits & Perks

check_circleHealth, dental, vision, life and long-term disability insurance with employer contributing to premiumscheck_circle12-15 days of annual paid holidayscheck_circleUp to eight hours of paid sick leave and at least eight hours of paid vacation each monthcheck_circleAutomatic enrollment in the Teacher Retirement System of TexasEmployee Wellness Initiative for Texas A&M AgriLife

Skills, education and keywords

Skills: Word Processing, Spreadsheet, Database Applications, Computer Hardware, Records Management.

Education: High school diploma or equivalent combination of education and experience required.

Frequently asked questions about Customer Service Associate III at Texas A&M University System

What does a Customer Service Associate III at Texas A&M University System do?expand_more

In this Customer Service Associate III at Texas A&M University System role, you will staff the techbuy store during regular business hours to support customers and stakeholders; serve as a technical liaison between internal stakeholders and external vendors for special order requests; translate technology requirements into accurate purchasing decisions and provide hardware recommendations; and coordinate with partners and vendors to ensure accurate specifications and timely order fulfillment.

What are the requirements for this Customer Service Associate III role?expand_more

Texas A&M University System is looking for candidates who meet the following requirements: High school diploma or equivalent; 5 years of related customer service, administrative, or operations experience; Knowledge of word processing, spreadsheet, and database applications; Strong verbal and written communication skills; Ability to multitask and prioritize competing demands; and Willingness to work cooperatively in a team-oriented environment.

Where is the Customer Service Associate III role at Texas A&M University System located?expand_more

Customer Service Associate III at Texas A&M University System is based in 333, Holleman Drive East, College Station, Brazos County, Texas, 77840, United States. This is a on-site role.

Is this Customer Service Associate III job remote, hybrid, or on-site?expand_more

Texas A&M University System has listed this Customer Service Associate III role as on-site.

How much experience is required for this Customer Service Associate III role?expand_more

Customer Service Associate III at Texas A&M University System typically requires 5+ years of relevant experience at the mid level level.

What skills do you need for the Customer Service Associate III role at Texas A&M University System?expand_more

Key skills for Customer Service Associate III at Texas A&M University System include Word Processing; Spreadsheet; Database Applications; Computer Hardware; and Records Management.

What education is required for Customer Service Associate III at Texas A&M University System?expand_more

Educational requirements for this role: High school diploma or equivalent combination of education and experience required.

What category does the Customer Service Associate III role belong to?expand_more

Customer Service Associate III at Texas A&M University System is part of the admin job category on Recrutus.