Customer Service Agent
Not Disclosed•Full-TimeOn-site
location_on1870, West 36th Street, Tucson, Pima County, Arizona, 85713, United States
About Afni
We believe in you and invest in your success. From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability is at the core of our culture; we have been in business since 1936, ensuring that the career you start today will still be here tomorrow.
About the Role
This position is for wireless sales, focusing on handling inbound calls from individuals looking to purchase wireless devices and services for businesses. You will deliver world-class customer service, utilizing product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. The role requires processing orders, updating accounts and records, effective multitasking, and strong attention to detail. You can expect a supportive team culture where you can learn, grow, and advance in a cooperative environment.
Location and Compensation
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location. Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour).
How to Join
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview.
Work location
Work model: On-site
1870, West 36th Street, Tucson, Pima County, Arizona, 85713, United States
Tucson, Arizona
Key Responsibilities
- check_circleDeliver world-class customer service with empathy and efficiency
- check_circleUtilize product knowledge to troubleshoot and solve customer concerns
- check_circleProcess customer orders and update accounts and records
- check_circleHandle inbound calls from customers seeking wireless devices and services
- check_circlePerform effective multitasking while maintaining strong attention to detail
Requirements
- verifiedSix months of customer service experience
- verifiedMust be 18 years of age
- verifiedMust have GED or High School Diploma
- verifiedMust be legally permitted to work in the United States
Benefits & Perks
check_circlePaid training programcheck_circlePaid personal time offcheck_circlePaid sick timecheck_circleHealth, vision, and dental benefitscheck_circle401k with matching contributionscheck_circleTuition reimbursement program
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Skills, education and keywords
Education: Must have GED or High School Diploma.
Frequently asked questions about Customer Service Agent at Afni, Inc.
What does a Customer Service Agent at Afni, Inc. do?expand_more
In this Customer Service Agent at Afni, Inc. role, you will deliver world-class customer service with empathy and efficiency; utilize product knowledge to troubleshoot and solve customer concerns; process customer orders and update accounts and records; and handle inbound calls from customers seeking wireless devices and services.
What are the requirements for this Customer Service Agent role?expand_more
Afni, Inc. is looking for candidates who meet the following requirements: Six months of customer service experience; Must be 18 years of age; Must have GED or High School Diploma; and Must be legally permitted to work in the United States.
Where is the Customer Service Agent role at Afni, Inc. located?expand_more
Customer Service Agent at Afni, Inc. is based in 1870, West 36th Street, Tucson, Pima County, Arizona, 85713, United States. This is a on-site role.
Is this Customer Service Agent job remote, hybrid, or on-site?expand_more
Afni, Inc. has listed this Customer Service Agent role as on-site.
How much experience is required for this Customer Service Agent role?expand_more
Customer Service Agent at Afni, Inc. typically requires 0.5+ years of relevant experience at the entry level level.
What education is required for Customer Service Agent at Afni, Inc.?expand_more
Educational requirements for this role: Must have GED or High School Diploma.
What category does the Customer Service Agent role belong to?expand_more
Customer Service Agent at Afni, Inc. is part of the Customer Services job category on Recrutus.
About Afni, Inc.
Afni delivers customer engagement and outsourcing solutions through its contact center operations, helping businesses build profitable relationships with clients. Based in Bloomington, Illinois, the company supports clients in designing channel strategies and customer lifecycle programs tailored to modern communication preferences. Founded in 1936 as a consumer collections agency, Afni has evolved to offer comprehensive services that prioritize responsive, technology-driven interactions across multiple platforms. Operating a global team, the company focuses on adapting to client needs while maintaining a foundation rooted in customer-centric innovation. Its solutions enable organizations to streamline operations and enhance customer connections through preferred digital and interactive channels.
Browse more roles: All Afni, Inc. jobs, Customer Services jobs on Recrutus.