Customer Service Agent
Not Disclosed•Full-TimeOn-site
location_on3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States
About Unifi
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
Work location
Work model: On-site
3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States
Lihue, Hawaii
Key Responsibilities
- check_circleLead a team of agents in customer service duties
- check_circleDirect passengers through Customs, Immigration, and Quarantine
- check_circlePush wheelchairs with passengers through airport areas
- check_circleMonitor and enforce safe working conditions and safety policies
- check_circleCoordinate with ramp agents for wheelchair and baggage loading
- check_circleAssist passengers with check-in, boarding, and arrival processes
- check_circleOperate computerized systems for ticketing, baggage, and reservations
Requirements
- verifiedHigh School diploma, GED or equivalent education
- verifiedMust be at least 18 years of age
- verifiedMust be able to obtain credentials required as per airport or state or customs requirements
- verifiedOne year of relevant work experience in the aviation or ground handling services industry (preferred)
Nice to Have
One year of relevant work experience in the aviation or ground handling services industry.
Benefits & Perks
check_circleFlight privileges offered after 30 days for employees and eligible family memberscheck_circlePaid time off for full-time employeescheck_circleComprehensive Medical, Dental and Vision Insurance for full-time employeescheck_circle401k retirement plan available for all employeescheck_circleExclusive discounts and additional wellness programs
Similar Job Opportunities
Skills, education and keywords
Education: High School diploma, GED or equivalent education required.
Frequently asked questions about Customer Service Agent at Unifi
What does a Customer Service Agent at Unifi do?expand_more
Day-to-day, the Customer Service Agent at Unifi will lead a team of agents in customer service duties; direct passengers through customs, immigration, and quarantine; push wheelchairs with passengers through airport areas; and monitor and enforce safe working conditions and safety policies.
What are the requirements for this Customer Service Agent role?expand_more
Unifi is looking for candidates who meet the following requirements: High School diploma, GED or equivalent education; Must be at least 18 years of age; Must be able to obtain credentials required as per airport or state or customs requirements; and One year of relevant work experience in the aviation or ground handling services industry (preferred).
Where is the Customer Service Agent role at Unifi located?expand_more
Customer Service Agent at Unifi is based in 3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States. This is a on-site role.
Is this Customer Service Agent job remote, hybrid, or on-site?expand_more
Unifi has listed this Customer Service Agent role as on-site.
How much experience is required for this Customer Service Agent role?expand_more
Customer Service Agent at Unifi typically requires 1+ years of relevant experience at the mid level level.
What education is required for Customer Service Agent at Unifi?expand_more
Educational requirements for this role: High School diploma, GED or equivalent education required.
What category does the Customer Service Agent role belong to?expand_more
Customer Service Agent at Unifi is part of the customer services job category on Recrutus.