Customer Experience Intern
Not Disclosed•InternOn-site
location_onMain Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States
About the Role
This position is designed for a Sophomore or above who is eager to learn how operations function within a corporate environment. The role serves as a vital support function for customer research and insights, focusing on the collection, organization, and summarization of customer feedback, surveys, and journey observations. The primary goal is to identify experience pain points and uncover opportunities for improvement.
You will assist with journey mapping and experience documentation by updating current-state artifacts, validating touchpoints, and ensuring that customer needs are accurately represented across various projects. This involves collaborating closely with Customer Experience (CX), User Experience (UX), and partner teams on audits, reviews, and small initiatives, such as portal or app evaluations, to enhance consistency and overall customer experience quality.
Ideal Candidate Profile
We are looking for an individual who is customer-focused and enjoys engaging with people through phone and email. Success in this role requires excellent oral and written communication skills, along with the flexibility to adapt and achieve team goals. Additionally, you should possess the technical aptitude to navigate multiple systems and quickly learn new technologies.
Work location
Work model: On-site
Main Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States
Oklahoma City, Oklahoma
Key Responsibilities
- check_circleAssist with journey mapping by updating artifacts and validating touchpoints
- check_circleCollaborate with CX and UX teams on audits and portal evaluations to improve experience quality
- check_circleSupport customer research by collecting and summarizing feedback to identify pain points
Requirements
- verifiedSophomore or above
Similar Job Opportunities
Frequently asked questions about Customer Experience Intern at American Fidelity
What does a Customer Experience Intern at American Fidelity do?expand_more
A Customer Experience Intern at American Fidelity is responsible for the following: Assist with journey mapping by updating artifacts and validating touchpoints; Collaborate with CX and UX teams on audits and portal evaluations to improve experience quality; and Support customer research by collecting and summarizing feedback to identify pain points.
What are the requirements for this Customer Experience Intern role?expand_more
To qualify for the Customer Experience Intern at American Fidelity position, applicants should have: Sophomore or above.
Where is the Customer Experience Intern role at American Fidelity located?expand_more
Customer Experience Intern at American Fidelity is based in Main Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States. This is a on-site role.
Is this Customer Experience Intern job remote, hybrid, or on-site?expand_more
American Fidelity has listed this Customer Experience Intern role as on-site.
How much experience is required for this Customer Experience Intern role?expand_more
Candidates for Customer Experience Intern at American Fidelity should have intern.
What category does the Customer Experience Intern role belong to?expand_more
Customer Experience Intern at American Fidelity is part of the it job category on Recrutus.