Customer Experience Coordinator
Not Disclosed•Full-TimeOn-site
location_on1194, Atlanta Way, Costa Mesa, Orange County, California, 92626, United States
About TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. As a Fortune 100 company and the world's leading off-price retailer, we embrace diversity, foster collaboration, and prioritize your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—including Marshalls, TJ Maxx, HomeGoods, and more—you will find abundant opportunities to learn, thrive, and make an impact. Join our vibrant TJX family, where you can be part of a team that values honesty, integrity, and outstanding customer service.
About the Role
This position is designed for a leader who is passionate about creating an excellent customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous service while actively promoting our loyalty programs. Leading by example, you will engage with all customers and maintain a clean, organized store environment.
In this role, you will train and mentor Associates on front-end principles, coaching them on how to personalize the customer experience. You will manage daily operations by assigning registers, coordinating breaks, and addressing customer concerns promptly. Your focus will be on fostering a culture of honesty, ensuring adherence to labor laws and safety protocols, and supporting store goals regarding shrink reduction. You will serve as a bridge between management and Associates, communicating priorities effectively and providing constructive feedback to drive team success.
Hiring Process
We maintain an open-door policy and a supportive work environment. Applicants with arrest or conviction records are considered for employment. For more information regarding the application process, please contact a TJX representative.
Equal Opportunity Employer
TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Work location
Work model: On-site
1194, Atlanta Way, Costa Mesa, Orange County, California, 92626, United States
Costa Mesa, California
Key Responsibilities
- check_circleOversee team of Associates at front of store to ensure prompt customer service
- check_circleTrain and mentor Associates on front end principles and customer experience
- check_circleAssign registers and coordinate breaks to meet POS coverage needs
- check_circleEnsure adherence to labor laws, policies, and store procedures
- check_circleAddress customer concerns and issues promptly to maintain satisfaction
- check_circleSupport store shrink reduction goals and safety awareness initiatives
- check_circlePromote credit and loyalty programs to enhance customer engagement
Requirements
- verified1 year retail experience
- verified6 months of leadership experience
Benefits & Perks
check_circle401(k) with company match for eligible employeescheck_circleMedical, dental, and vision insurancecheck_circleLife insurance and short/long term disability coveragecheck_circlePaid parental leave, holidays, vacation, and sick timecheck_circleEmployee Assistance Program (EAP) and smoking cessation supportcheck_circleBereavement leave and pet and legal insurancecheck_circleChild care and cell phone discountscheck_circleAuto and home insurance discountscheck_circleScholarship program and adoption assistance
Similar Job Opportunities
Frequently asked questions about Customer Experience Coordinator at MARSHALLS LLC
What does a Customer Experience Coordinator at MARSHALLS LLC do?expand_more
A Customer Experience Coordinator at MARSHALLS LLC is responsible for the following: Oversee team of Associates at front of store to ensure prompt customer service; Train and mentor Associates on front end principles and customer experience; Assign registers and coordinate breaks to meet POS coverage needs; and Ensure adherence to labor laws, policies, and store procedures.
What are the requirements for this Customer Experience Coordinator role?expand_more
MARSHALLS LLC is looking for candidates who meet the following requirements: 1 year retail experience; and 6 months of leadership experience.
Where is the Customer Experience Coordinator role at MARSHALLS LLC located?expand_more
Customer Experience Coordinator at MARSHALLS LLC is based in 1194, Atlanta Way, Costa Mesa, Orange County, California, 92626, United States. This is a on-site role.
Is this Customer Experience Coordinator job remote, hybrid, or on-site?expand_more
MARSHALLS LLC has listed this Customer Experience Coordinator role as on-site.
How much experience is required for this Customer Experience Coordinator role?expand_more
Customer Experience Coordinator at MARSHALLS LLC typically requires 1+ years of relevant experience at the mid level level.
What category does the Customer Experience Coordinator role belong to?expand_more
Customer Experience Coordinator at MARSHALLS LLC is part of the retail job category on Recrutus.
About MARSHALLS LLC
MARSHALLS LLC operates within the retail sector and maintains its headquarters in Shelton, Connecticut, United States. The company focuses on providing consumers with access to a wide range of merchandise through its store locations. As a key player in the retail industry, MARSHALLS LLC serves a broad customer base seeking value and variety in their shopping experience. The organization manages its operations from its base in Shelton, ensuring alignment with market demands and customer needs. This structure supports the company's ability to deliver products efficiently across its network. The business continues to engage with the community while maintaining its position as an established entity in the retail landscape.
Browse more roles: All MARSHALLS LLC jobs, retail jobs on Recrutus.