Customer Complaint Coordinator
Not Disclosed•Full-TimeOn-site
location_onPacific University, 2043, College Way, Forest Grove, Washington County, Oregon, 97116, United States
About TTM Technologies
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (RF) components, and technologically advanced printed circuit boards (PCBs). The company name stands for "time-to-market," reflecting its commitment to providing time-critical, one-stop design, engineering, and manufacturing services that help customers reduce development time and accelerate product launches.
We are always looking for talented individuals to join our team. Whether you are an experienced manufacturing professional or just starting your career, TTM offers a supportive workplace where all skillsets can thrive. We believe in creating an environment where employees can make a real impact on the work we do.
About the Role
This position serves as a vital link in our quality assurance process, operating under limited supervision to prepare and maintain inspection and returned merchandise authorization (RMA) reports. The role requires the ability to interpret quality control specifications and manage the documentation of customer rejections and complaints.
In this capacity, you will be responsible for receiving RMA products, documenting issues on RMA Travelers, and maintaining detailed traceability records for each unit returned. You will work closely with Quality Engineers to drive corrective and preventive actions on workmanship returns and provide initial disposition on the cause and responsibility of any escapes. The role demands a high level of attention to detail to ensure all paperwork is completed accurately and efficiently while upholding the highest quality standards during rework and re-inspection processes.
Why Join Us
At TTM, we invest in your growth through programs like our Operator Advancement Program, which supports employees in certifying their skills and building their careers. We offer a competitive compensation package that reflects your skills and experience, along with annual reviews to ensure your growth aligns with performance and market trends.
Our comprehensive benefits package includes health, dental, and vision insurance, 401K options, and paid time off. We provide 10 paid holidays and 3 weeks of paid time off annually to help you recharge. Benefits become available on the first of the month following your date of hire.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status. We are committed to fostering a diverse and inclusive workplace where everyone can succeed.
Work location
Work model: On-site
Pacific University, 2043, College Way, Forest Grove, Washington County, Oregon, 97116, United States
Forest Grove, Oregon
Key Responsibilities
- check_circleMaintain detailed paperwork and traceability records for each returned unit
- check_circleProvide initial disposition on the cause and responsibility of TTM or supplier escapes
- check_circleComplete and file all necessary quality organization paperwork accurately and efficiently
- check_circleReceive returned merchandise and document customer rejection or complaints on RMA Traveler
- check_circleCollaborate with Quality Engineers to drive corrective and preventive actions on workmanship returns
- check_circleAssure product rework and re-inspection meet the highest quality standards
Requirements
- verifiedHigh School diploma or equivalent
- verified1 Year of manufacturing experience
- verifiedWorking knowledge of IPC-A-600 preferred
- verifiedAbility to interpret blueprints
- verifiedStrong working knowledge of Microsoft Access, Excel, Word and Outlook
- verifiedUS Citizens and US Permanent Residents only for ITAR restricted access
Nice to Have
Working knowledge of IPC-A-600
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circle401K retirement plancheck_circleFlexible Spending Accountcheck_circleHealth Savings AccountAccident benefits
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Access, Excel, Word, Outlook, Ipc-A-600, Itar, Ear, Ofac.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Complaint Coordinator at TTM Technologies
What does a Customer Complaint Coordinator at TTM Technologies do?expand_more
Day-to-day, the Customer Complaint Coordinator at TTM Technologies will maintain detailed paperwork and traceability records for each returned unit; provide initial disposition on the cause and responsibility of ttm or supplier escapes; complete and file all necessary quality organization paperwork accurately and efficiently; and receive returned merchandise and document customer rejection or complaints on rma traveler.
What are the requirements for this Customer Complaint Coordinator role?expand_more
TTM Technologies is looking for candidates who meet the following requirements: High School diploma or equivalent; 1 Year of manufacturing experience; Working knowledge of IPC-A-600 preferred; Ability to interpret blueprints; Strong working knowledge of Microsoft Access, Excel, Word and Outlook; and US Citizens and US Permanent Residents only for ITAR restricted access.
Where is the Customer Complaint Coordinator role at TTM Technologies located?expand_more
Customer Complaint Coordinator at TTM Technologies is based in Pacific University, 2043, College Way, Forest Grove, Washington County, Oregon, 97116, United States. This is a on-site role.
Is this Customer Complaint Coordinator job remote, hybrid, or on-site?expand_more
TTM Technologies has listed this Customer Complaint Coordinator role as on-site.
How much experience is required for this Customer Complaint Coordinator role?expand_more
Customer Complaint Coordinator at TTM Technologies typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Customer Complaint Coordinator role at TTM Technologies?expand_more
Key skills for Customer Complaint Coordinator at TTM Technologies include Microsoft Access; Excel; Word; Outlook; Ipc-A-600; Itar; Ear; and Ofac.
What education is required for Customer Complaint Coordinator at TTM Technologies?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Customer Complaint Coordinator role belong to?expand_more
Customer Complaint Coordinator at TTM Technologies is part of the manufacturing job category on Recrutus.