Customer Care Specialist II-FT days
Not Disclosed•Full-TimeOn-site
location_onHernando de Soto Bridge, Downtown, Memphis, Shelby County, West Tennessee, Tennessee, 38103, United States
About the Role
This position serves as a vital bridge between patients, insurance providers, and internal staff, ensuring the financial health of the organization through diligent claims management. You will be responsible for the end-to-end handling of daily customer inquiries, claims edits, denials, and billing functions. The role requires a deep understanding of both paper and electronic claims, client invoice billing, and Accounts Receivable follow-up with all payers.
In this capacity, you will act as a key resource for office staff and patients regarding expected payments, payment confirmations, and contract conflicts. The position demands a high level of accuracy in reviewing accounts for credit balance resolution and setting up payment plans. You will also manage communications via telephone and MyChart, addressing issues from self-pay accounts forwarded by collection vendors and ensuring all assigned goals are met within a fast-paced environment.
Work location
Work model: On-site
Hernando de Soto Bridge, Downtown, Memphis, Shelby County, West Tennessee, Tennessee, 38103, United States
Memphis, Tennessee
Key Responsibilities
- check_circleFollow up on Accounts Receivable with all payers
- check_circleWork insurance denials via paper and electronic queues with patients
- check_circleReview accounts for possible assignment to Business Development
- check_circle
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Skills, education and keywords
Skills: Keyboarding, 10 Key, Typing, Microsoft Office, Outlook, Medical Terminology, CMS Guidelines, Tenncare, Medicaid, Ncci.
Education: High School Diploma or GED required; Some College or Associate degree desired.
Frequently asked questions about Customer Care Specialist II-FT days at Metropolitan New York Baptist Association
What does a Customer Care Specialist II-FT days at Metropolitan New York Baptist Association do?expand_more
Day-to-day, the Customer Care Specialist II-FT days at Metropolitan New York Baptist Association will follow up on accounts receivable with all payers; work insurance denials via paper and electronic queues with patients; review accounts for possible assignment to business development; and set up and manage payment plans as requested by patients.
What are the requirements for this Customer Care Specialist II-FT days role?expand_more
To qualify for the Customer Care Specialist II-FT days at Metropolitan New York Baptist Association position, applicants should have: High School Diploma or GED; One year of insurance follow up or billing experience; PC skills and keyboarding; Knowledge of insurance billing and collections; Knowledge of CMS guidelines, TennCare, and/or Medicaid; and Ability to recognize NCCI, CCI, LMRP, Mutually Exclusive, and Medical Necessity edits.
Where is the Customer Care Specialist II-FT days role at Metropolitan New York Baptist Association located?expand_more
Customer Care Specialist II-FT days at Metropolitan New York Baptist Association is based in Hernando de Soto Bridge, Downtown, Memphis, Shelby County, West Tennessee, Tennessee, 38103, United States. This is a on-site role.