Customer Care Specialist
Not Disclosed•Full-TimeOn-site
location_on617, West 10th Street, Mesa, Maricopa County, Arizona, 85201, United States
About Serenity
At Serenity, we believe purposeful work comes from helping people move forward. Our team is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for throughout their journey. We are a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives, combining innovative tools with a supportive, people-first approach.
About the Role
We are hiring Customer Care Specialists to guide individuals through a structured service program designed to support personal progress and well-being. As a Customer Care Specialist, you will be the friendly, reliable presence that individuals interact with throughout their program experience. Your role focuses on building trust, providing encouragement, and creating a positive experience from start to finish.
You will help create a welcoming environment, guide people through scheduled sessions, and ensure everything runs smoothly. This role is a great fit for individuals who naturally enjoy helping others feel comfortable and supported. We hire people for their attitude, compassion, and reliability rather than just their background.
Why Join Us
At Serenity, your work has a real impact. You will be part of a team that values positivity, growth, and helping people move forward. We offer a supportive, team-oriented culture with fast advancement opportunities as we continue to grow.
Application Process
Ready to join the team? Apply today and become part of a company where your work helps create positive change for others. Serenity is an equal opportunity employer and encourages all qualified applicants to apply.
Work location
Work model: On-site
617, West 10th Street, Mesa, Maricopa County, Arizona, 85201, United States
Mesa, Arizona
Key Responsibilities
- check_circleProvide one-on-one support during scheduled service sessions
- check_circleOperate specialized program equipment and tools
- check_circleEncourage participants using journaling, goal setting, and reflection
- check_circleKeep accurate records of session progress and communicate updates
- check_circleCreate a welcoming, calm environment for every individual
Requirements
- verified2+ years of full-time professional experience
- verifiedStrong verbal and written communication skills
- verifiedBackground check and drug screening required
Benefits & Perks
check_circle90% employer-paid medical, dental & vision coveragecheck_circle10 days PTO (15 after 1 year) plus 10 paid holidayscheck_circle401(k) program
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Frequently asked questions about Customer Care Specialist at Serenity Healthcare
What does a Customer Care Specialist at Serenity Healthcare do?expand_more
A Customer Care Specialist at Serenity Healthcare is responsible for the following: Provide one-on-one support during scheduled service sessions; Operate specialized program equipment and tools; Encourage participants using journaling, goal setting, and reflection; and Keep accurate records of session progress and communicate updates.
What are the requirements for this Customer Care Specialist role?expand_more
Serenity Healthcare is looking for candidates who meet the following requirements: 2+ years of full-time professional experience; Strong verbal and written communication skills; and Background check and drug screening required.
Where is the Customer Care Specialist role at Serenity Healthcare located?expand_more
Customer Care Specialist at Serenity Healthcare is based in 617, West 10th Street, Mesa, Maricopa County, Arizona, 85201, United States. This is a on-site role.
Is this Customer Care Specialist job remote, hybrid, or on-site?expand_more
Serenity Healthcare has listed this Customer Care Specialist role as on-site.
How much experience is required for this Customer Care Specialist role?expand_more
Customer Care Specialist at Serenity Healthcare typically requires 2+ years of relevant experience at the mid level level.
What category does the Customer Care Specialist role belong to?expand_more
Customer Care Specialist at Serenity Healthcare is part of the customer services job category on Recrutus.