Customer Care Representative

About the Team

At Concentrix, we are a forward-thinking global organization dedicated to nurturing a true people-first, inclusive culture with a genuine sense of belonging. We are proud to be recognized annually as a "World's Best Workplace," a "Best Company Culture," and a "Best Company for Career Growth." Our team is organically diverse, comprising members from over 70 countries who unite as "game-changers" to support each other's success and well-being. Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

About the Role

As a Customer Service Representative with our Lake Mary, FL team, you will join a purpose-driven group passionate about delivering outstanding customer experiences. This role is designed for those ready to reimagine their career journey and grow with a Fortune 500 company. You will be part of a supportive environment where about 80% of managers and leaders have been promoted from within, offering real potential for personal and professional development. In this position, you will provide inbound customer support, help resolve technical issues, assist with billing concerns, and ensure the appropriateness of social media content, all while delivering expert experiences with a smile.

Hiring Process & Application

We accept applications for this position on an ongoing basis. It is currently an immediate vacancy, but we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply today to discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Military veterans are specifically encouraged to apply.

Culture & Commitment to Diversity

Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran. We champion our people and invest in our infrastructure to ensure long-term success for both our teams and our customers. Our culture includes organized networking groups for Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, and more, alongside programs supporting diversity, equity, inclusion, and global citizenship.

Accessibility & Recruitment Technology

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please contact app.acco@concentrix.com. All information will be treated confidentially. Additionally, as part of our recruitment process, we may use artificial intelligence tools to assist in the screening and assessment of job applicants to help identify the best candidates for the role.