Crisis Response Specialist
Not Disclosed•Full-TimeOn-site
location_onBrewster County, Texas, United States
About the Role
The Crisis Response Specialist serves as a critical first responder for mental health emergencies across West Texas. Reporting to the MH Division in Alpine, this role is dedicated to providing immediate, compassionate intervention for individuals facing acute mental health crises. You will be the bridge between Law Enforcement, Emergency Rooms, and the PermiaCare Crisis Hotline, ensuring that every person in crisis is treated in the least restrictive and most appropriate environment possible.
This position is designed for a self-starter who can work independently under limited supervision. Your day will involve responding to high-stakes situations by phone within 10 minutes and making face-to-face interventions within an hour when necessary. You will assess presenting concerns, initiate crisis intervention services, and facilitate entry into crisis respite facilities. Beyond immediate response, you will build and maintain vital relationships with law enforcement, hospital personnel, and the judiciary to ensure a coordinated care network.
The role requires a unique commitment to community service, often working in adverse weather conditions and traveling to various counties. You will operate on a 5 days on, 5 days off rotation, covering days, nights, weekends, and holidays. While duty time can be served from your chosen location, you must remain in the area at all times while on call to ensure rapid response capabilities.
About the Team
You will be part of the PermiaCare Crisis Services team, working collaboratively to ensure quality and appropriate use of services for persons in crisis. The team operates with a trauma-informed approach, prioritizing the dignity and safety of individuals served. Success in this role depends on your ability to coordinate with diverse inter-agency personnel and maintain a spirit of teamwork while managing a caseload of individuals with mental illness.
Hiring Process
Candidates selected for this position must successfully pass a criminal history and background check, as well as a pre-employment drug screen. Upon hiring, you will be required to obtain QMHP certification within six months. The role involves regular participation in quality assurance and utilization review processes, as well as team meetings and staffings to ensure continuous improvement in service delivery.
Equal Opportunity
PermiaCare is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations to enable individuals with disabilities to perform essential functions. We adhere to strict policies regarding the Abuse, Neglect, and Exploitation of individuals served and maintain a Code of Conduct that emphasizes professionalism, cultural sensitivity, and respect for all backgrounds.
Work location
Similar Job Opportunities
Skills, education and keywords
Skills: Mental Health, Crisis Intervention, Texas Driver's License, QMHP Certification, Hipaa, Electronic Health Records, Word, Excel, Outlook, CPR.
Education: Bachelor's degree in specified fields or 30+ hours of coursework required.
Frequently asked questions about Crisis Response Specialist at PermiaCare (formerly Permian Basin Community Centers, MHMR)
What does a Crisis Response Specialist at PermiaCare (formerly Permian Basin Community Centers, MHMR) do?expand_more
Day-to-day, the Crisis Response Specialist at PermiaCare (formerly Permian Basin Community Centers, MHMR) will file emergency detention applications and exercise clinical judgment in crisis situations; travel to various locations including adverse weather conditions to provide crisis coverage; respond to mental health crisis calls from law enforcement, ers, and hotlines within 10 minutes; and conduct face-to-face crisis assessments and interventions within one hour when indicated.
What are the requirements for this Crisis Response Specialist role?expand_more
PermiaCare (formerly Permian Basin Community Centers, MHMR) is looking for candidates who meet the following requirements: Bachelor's degree in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education, or early childhood intervention OR bachelor's degree with 30+ hours in these fields; Valid Texas Driver's license; Auto liability insurance; Acceptable driving record; Pass criminal history and background checks; and Pass pre-employment drug screen.