Crisis Helpline Supervisor

About the Team

Olympic Health and Recovery Services (OHRS) is a cornerstone of our community's safety net for behavioral health. As a quasi-governmental organization and licensed behavioral health agency, we provide compassionate care to the most vulnerable populations across Thurston, Mason, Lewis, Pacific, Wahkiakum, Grays Harbor, and Cowlitz counties. Our mission is to bridge gaps in services, operating as a reliable safety net for crisis and recovery support in the Great Rivers region.

About the Role

The Crisis Helpline Supervisor provides leadership, supervision, and clinical oversight for the Regional Crisis Line and 988 helplines, which deliver 24/7/365 crisis intervention services. This role is vital for ensuring high-quality telephone crisis triage, risk assessment, safety planning, and referral coordination. You will guide clinical staff, support workflow, conduct quality assurance, and maintain adherence to state regulations and accreditation standards.

In this position, you will play a key role in program planning, evaluation, and the continuous improvement of available services. The ideal candidate possesses strong clinical skills and in-depth knowledge of behavioral health, with the ability to navigate coaching and training conversations while building a culture of trust within the team. You will serve as a liaison to regional providers, including crisis outreach teams and system partners, ensuring equitable access to care and promoting a culture of accountability and continuous learning.

Hiring Process

First review of applications will begin on May 15, 2026. We invite you to join us in our mission to provide access to an effective, reliable safety net of behavioral health crisis and recovery support services throughout our region.

Equal Opportunity

Olympic Health and Recovery Services is an equal opportunity employer committed to diversity and inclusion. We value the unique perspectives and experiences of all individuals and strive to create a supportive environment where everyone can thrive.