Concierge

About the Role

This position serves as the vital first line of response for all safety and security matters within the community, dedicated to ensuring the health and wellbeing of our residents. The role acts as a central communication hub, facilitating accurate, friendly, and professional interactions among residents, staff, visitors, and guests.

The ideal candidate will embody a genuine interest in geriatric care, upholding the facility's philosophy while demonstrating initiative in maintaining and developing their professional skills. This is a dynamic role that requires strong problem-solving abilities, patience during stressful situations, and a commitment to maintaining the highest standards of confidentiality and privacy for our residents.

Day in the Life

You will be the face of the community, greeting residents and guests with a professional demeanor. Your day involves managing the front desk, answering incoming calls, and coordinating emergency response efforts, including directing emergency vehicles to the SNF, EL, and IL units. You will utilize alarm panels and two-way radios to communicate critical situations to administration and medical responders, ensuring that DNR information and E-Clinical data are promptly provided to paramedics.

Beyond emergency coordination, you will handle a variety of administrative duties such as logging keys, managing resident packages, updating daily census counts, and reserving conference rooms. The role requires flexibility to work varied shifts, including weekends and holidays, and the ability to maintain a clean, organized front desk area in a fast-paced environment.

Hiring Process

Candidates with previous concierge or receptionist experience are preferred, and those with First Aid or medical training are highly encouraged to apply. Please ensure your application highlights your communication skills, organizational abilities, and proficiency with Microsoft Office tools.

Equal Opportunity

We are committed to providing a clean, well-lit, and well-ventilated work environment. We prohibit the use of strong perfumes or aftershaves to ensure the comfort and safety of all residents and staff. We consider qualified applicants regardless of background.