Communications Operator
Not Disclosed•Full-TimeOn-site
location_on429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Join the stunning Conrad hotel, a Forbes 4-Star property located in the heart of urban DC. Since its opening, this stylish and sophisticated hotel has brought a new standard of luxury to the city, featuring 360 rooms, 32,000 square feet of banquet space, and five distinct food and beverage outlets, including a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining.
As a Communications Operator, you will be the voice of the hotel, responsible for answering and responding to internal and external calls to deliver outstanding guest service and support financial profitability. You will serve as the first point of contact for guests, resolving inquiries and requests via telephone in a timely, friendly, and efficient manner. Your role requires demonstrating comprehensive knowledge of all hotel facilities and services while operating office equipment such as computers, PBX systems, and fax machines.
In emergency situations, you will play a critical role by documenting and relaying accurate information to the proper parties. You will also ensure all messages are accepted and delivered promptly with proper grammar and spelling. This position is part of the Local 25 Union and requires complete open availability for weekdays, weekends, and holidays. Schedule and hours are based on seniority and business needs, which may vary from week to week.
Founded in 1919, Hilton has been a leader in the hospitality industry, remaining a beacon of innovation, quality, and success. As the leading global hospitality company, Hilton spans the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, the company has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
Our vision, "to fill the earth with the light and warmth of hospitality," unites our team to create remarkable experiences around the world every day. Our Team Members are at the heart of it all. We look for individuals who demonstrate our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. We are dedicated to providing an award-winning workplace culture, ranked #1 World's Best Workplace by Great Place To Work & Fortune, supporting the mental and physical well-being of all team members in a diverse and inclusive environment.
Hilton is an Equal Opportunity Employer. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Work model: On-site
429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
