Collision CSR
Not Disclosed•Full-TimeOn-site
location_on3208, Olive Street, Saint Nicholas Place, Saint Nicholas, Jacksonville, Duval County, Florida, 32207, United States
About the Role
The Collision Customer Service Representative (CSR) at The Boyd Group serves as the primary contact for customers throughout the entire collision repair process. Operating within a performance-driven, safety-focused environment, you will manage the full lifecycle of a repair, from initial intake and estimates to scheduling, status updates, and final delivery. Your goal is to ensure an exceptional service experience while coordinating seamlessly with insurers, estimators, and technicians.
In this role, you will open repair orders, verify customer and vehicle information, and communicate with insurance providers regarding claims and authorizations. You will be responsible for scheduling vehicle drop-offs, rentals, and deliveries to optimize shop capacity, while providing timely updates to manage customer expectations on repair timelines. Additionally, you will review final invoices, explain work performed, and maintain accurate records in shop management and CRM systems. The position offers structured training and clear career paths, providing an opportunity to grow within a large, stable, and customer-oriented organization.
Work location
Work model: On-site
3208, Olive Street, Saint Nicholas Place, Saint Nicholas, Jacksonville, Duval County, Florida, 32207, United States
Jacksonville, Florida
Key Responsibilities
- check_circleGreet customers and serve as primary point of contact throughout the repair process
- check_circleOpen repair orders, verify customer and vehicle information, and coordinate estimates
- check_circleCommunicate with insurers regarding claims, authorizations and documentation
- check_circleSchedule vehicle drop-offs, rentals and deliveries to optimize shop capacity
- check_circleProvide timely status updates and manage expectations on repair timelines
- check_circleReview final invoices, obtain payments and explain work performed to customers
- check_circleMaintain accurate records in shop management and CRM systems
- check_circleCollaborate with estimators, technicians and management to resolve issues quickly
- check_circleAssist with follow-up calls, CSI surveys and retention initiatives
Requirements
- verifiedValid driver's license with clean record
- verifiedI-CAR customer service training (preferred)
- verifiedAutomotive collision repair industry training (preferred)
- verifiedCRM or call-center system experience
- verifiedEstimating system familiarity (CCC, Mitchell, Audatex)
Nice to Have
I-CAR customer service training, Automotive collision repair industry training, CRM or call-center system experience
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurancecheck_circle401k
Similar Job Opportunities
Client Care Coordinator Front Desk
Adpp Enterprises Inc • Orlando, Florida
Not Disclosedarrow_forward
Collision Auto Body Technician
Boyd Group Services Inc. • Baton Rouge, Louisiana
Not Disclosedarrow_forward
Speech Language Pathologist - CCC - Outpatient Pediatrics
Lee Health • Orlando, Florida
$71k-115karrow_forward
Frequently asked questions about Collision CSR at Boyd Group Services Inc.
What does a Collision CSR at Boyd Group Services Inc. do?expand_more
In this Collision CSR at Boyd Group Services Inc. role, you will greet customers and serve as primary point of contact throughout the repair process; open repair orders, verify customer and vehicle information, and coordinate estimates; communicate with insurers regarding claims, authorizations and documentation; and schedule vehicle drop-offs, rentals and deliveries to optimize shop capacity.
What are the requirements for this Collision CSR role?expand_more
Boyd Group Services Inc. is looking for candidates who meet the following requirements: Valid driver's license with clean record; I-CAR customer service training (preferred); Automotive collision repair industry training (preferred); CRM or call-center system experience; and Estimating system familiarity (CCC, Mitchell, Audatex).
Where is the Collision CSR role at Boyd Group Services Inc. located?expand_more
Collision CSR at Boyd Group Services Inc. is based in 3208, Olive Street, Saint Nicholas Place, Saint Nicholas, Jacksonville, Duval County, Florida, 32207, United States. This is a on-site role.
Is this Collision CSR job remote, hybrid, or on-site?expand_more
Boyd Group Services Inc. has listed this Collision CSR role as on-site.
How much experience is required for this Collision CSR role?expand_more
Candidates for Collision CSR at Boyd Group Services Inc. should have mid level.
What skills do you need for the Collision CSR role at Boyd Group Services Inc.?expand_more
Key skills for Collision CSR at Boyd Group Services Inc. include CCC; Mitchell; Audatex; CRM; Shop Management Software; I-Car Customer Service Training; Automotive Collision Repair Industry Training; and Valid Driver's License.
What category does the Collision CSR role belong to?expand_more
Collision CSR at Boyd Group Services Inc. is part of the customer services job category on Recrutus.