Collections Agent

About the Role

The Collections Quality Control Agent serves as a critical guardian of our rent collection ecosystem, ensuring both the effectiveness and compliance of our processes across the assigned portfolio. This position is unique in its hybrid nature, requiring you to bridge the gap between direct, in-person resident engagement and the strategic oversight of virtual collection teams.

You will be the face of our collections efforts, conducting on-site visits to address delinquent accounts while simultaneously supervising and coordinating the performance of virtual agents. Your day will involve a dynamic mix of phone-based collection efforts, negotiating payment arrangements, and ensuring that all notices are posted accurately in strict adherence to company policy and local fair housing regulations. Beyond the transactions, you will play a vital role in maintaining accurate records and providing regular, data-driven updates to the Regional Manager on collection activities and team performance.

Our Culture & Values

We are looking for individuals who embody our core values. Success in this role requires a genuine passion for our mission and a positive, can-do attitude committed to excellence. You must be assertive yet professional, capable of confidently communicating expectations and handling challenging interactions with residents and team members with integrity.

We value goal-oriented individuals who are naturally motivated to reach targets, as well as those with strong customer service instincts and organizational skills. The ideal candidate possesses the maturity to operate independently while fostering a collaborative team atmosphere. Unquestionable integrity, credibility, and high moral character are non-negotiable, ensuring that every interaction upholds the trust of our residents and the company.

Application Instructions

To apply, please submit your resume highlighting your experience in collections, negotiation, and conflict resolution. We particularly value candidates with a background in property management and familiarity with rent collection procedures and housing regulations. Proficiency in Microsoft Office is required, and experience with property management software, specifically AppFolio, is highly desired.

Please note that this role requires a flexible schedule, including availability for evenings and weekends as needed to meet the demands of our residents and operational goals.