Client Service Coordinator at Wisconsin Department of

About the Role

The Client Service Coordinator (CSC) serves as the vital link between the veterinary medical team and the community, driving the flow of clients and pets through the hospital. This role is designed to maximize the productivity of the veterinary team while ensuring a happy, welcoming, and efficient experience for every visitor. By coordinating care and fostering strong communication, the CSC influences clients to return and refer their friends and families, directly supporting the hospital's mission of exceptional pet health.

The Banfield Culture

At Banfield Pet Hospital, we are guided by the Five Principles of Mars, Inc., which shape our daily interactions and long-term goals:

Quality: The consumer is our boss; quality is our work, and value for money is our goal.
Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency: We use resources to the full, waste nothing, and do only what we can do best.
Freedom: We need freedom to shape our future; we need profit to remain free.

We strongly support and value the uniqueness of all individuals, promoting a work environment where diversity is embraced. Banfield is an equal opportunity employer committed to a drug-free and smoke-free workplace.

Application Instructions

If you are a current associate, please apply through our internal career site by logging into Workday and clicking on the Jobs Hub app or searching for Browse Jobs. External candidates should follow the standard application process for this position.

Working Environment

This role requires a high level of adaptability in a moderately noisy environment. Associates must be comfortable around a variety of pets, including dogs, cats, birds, and reptiles, and be prepared for the possibility of exposure to bites, scratches, anesthesia, radiation, and biological hazards. The position may require special hours, including weekends and evenings, and occasionally more than 40 hours per week to meet client needs and work volume. Physical demands include the ability to stand, walk, stoop, kneel, and lift up to 50 pounds.

Work location

Work model: On-site

Planifyr

Key Responsibilities

check_circleRecruit new clients and route flow of clients and pets to ensure superior care and team productivity
check_circleMaximize the number of pets seen by maintaining a productive and efficiently run hospital
check_circleEducate clients about Optimum Wellness Plans, preventative care, and pet health needs
check_circleComplete documentation, enter pet history into the computer, and ensure prompt service for incoming clients
check_circleProvide instructions, invoices, and prescription items while scheduling future appointments for outgoing clients
check_circleManage finances by maintaining accurate balances and utilizing proper opening and closing procedures
check_circleWelcome clients and pets, ensure comfort, and educate them about pet health and hospital services

Requirements

verifiedHigh School Diploma or equivalent preferred
verifiedMust be at least 18 years old for radiography duties
verifiedOne year related experience required
verifiedCustomer service experience preferred
verifiedMedical background with medical terminology training preferred
verifiedFluent English communication skills
verifiedComputer skills (Microsoft Word, Excel, Access, Outlook)

Nice to Have

High School Diploma or equivalent. One year of related customer service experience. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training.

Benefits & Perks

check_circleComprehensive Medical, Dental, and Vision Insurancecheck_circleGenerous Retirement Plans (401(k) and Roth) with company matchcheck_circlePaid Time Off and Holidayscheck_circleAssociate Life Insurance (company-paid) and Supplemental Life InsuranceCompany-Paid Short- and Long-Term Disability

Skills, education and keywords

Skills: Microsoft Word, Excel, Access, Outlook, English, Radiography, X-Ray, Medical Terminology, Preventative Care, Optimum Wellness Plans.

Education: High School Diploma or equivalent preferred.

Frequently asked questions about Client Service Coordinator at Wisconsin Department of Children and Families

What does a Client Service Coordinator at Wisconsin Department of Children and Families do?expand_more

In this Client Service Coordinator at Wisconsin Department of Children and Families role, you will recruit new clients and route flow of clients and pets to ensure superior care and team productivity; maximize the number of pets seen by maintaining a productive and efficiently run hospital; educate clients about optimum wellness plans, preventative care, and pet health needs; and complete documentation, enter pet history into the computer, and ensure prompt service for incoming clients.

What are the requirements for this Client Service Coordinator role?expand_more

To qualify for the Client Service Coordinator at Wisconsin Department of Children and Families position, applicants should have: High School Diploma or equivalent preferred; Must be at least 18 years old for radiography duties; One year related experience required; Customer service experience preferred; Medical background with medical terminology training preferred; and Fluent English communication skills.

Where is the Client Service Coordinator role at Wisconsin Department of Children and Families located?expand_more

Client Service Coordinator at Wisconsin Department of Children and Families is based in Planifyr. This is a on-site role.

Is this Client Service Coordinator job remote, hybrid, or on-site?expand_more

Wisconsin Department of Children and Families has listed this Client Service Coordinator role as on-site.

How much experience is required for this Client Service Coordinator role?expand_more

Client Service Coordinator at Wisconsin Department of Children and Families typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Client Service Coordinator role at Wisconsin Department of Children and Families?expand_more

Key skills for Client Service Coordinator at Wisconsin Department of Children and Families include Microsoft Word; Excel; Access; Outlook; English; Radiography; X-Ray; and Medical Terminology.

What education is required for Client Service Coordinator at Wisconsin Department of Children and Families?expand_more

Educational requirements for this role: High School Diploma or equivalent preferred.

What category does the Client Service Coordinator role belong to?expand_more

Client Service Coordinator at Wisconsin Department of Children and Families is part of the healthcare & nursing job category on Recrutus.

Client Service Coordinator