Claims Technical Supervisor - Hybrid (Indianapolis, Indiana)
Not Disclosed•Full-TimeHybrid
location_on3322, East Saint Clair Street, Rivoli Park, Near Eastside, Indianapolis, Marion County, Indiana, 46201, United States
It takes great medical minds to create powerful solutions that solve some of healthcare's most complex challenges. Join us and put your expertise to work in ways you never imagined possible. While Gainwell operates with a sense of urgency, you'll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
About the Role
This position serves as a Claims Technical Supervisor, providing day-to-day technical leadership for the Benefit Plan Administration/Reference and EDI operations teams. You will support quality, productivity, technical accuracy, workflow management, and operational compliance within a fast-paced healthcare claims environment. This role exists to ensure accurate and compliant processing, system configuration, and operational readiness by partnering with internal stakeholders and providing subject-matter expertise.
Your Day-to-Day
You will step into a fast-paced, deadline-driven environment focused on technical accuracy and operational performance. Your day involves supervising daily workflow operations, assigning work, balancing priorities, and removing operational blockers to meet service-level targets. You will provide technical guidance on claims operations, regulatory requirements, and EDI processes, while leading quality assurance activities to improve operational accuracy. Expect regular interaction with operational leadership, IT teams, and business owners to support issue resolution and system readiness.
Hiring Process
This is a pipeline requisition intended to proactively build a strong pool of qualified candidates for upcoming business needs. We will be actively reviewing applications, conducting screenings, and coordinating interviews on an ongoing basis with the goal of filling the position by July 2026. Please note that cameras will be required to be turned on during video screening calls and interview meetings as part of the interview process.
Our Culture & Commitment
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Work location
Work model: Hybrid
3322, East Saint Clair Street, Rivoli Park, Near Eastside, Indianapolis, Marion County, Indiana, 46201, United States
Indianapolis, Indiana
Key Responsibilities
- check_circleSupervise daily workflow operations for Benefit Plan Administration and EDI teams
- check_circleProvide technical guidance on claims operations, regulatory requirements, and benefit configuration
- check_circleLead quality assurance activities by conducting audits and coaching staff on accuracy
- check_circlePartner with IT and business owners to support system updates and validation
- check_circleTrack and report operational metrics including quality, timeliness, and productivity
- check_circleSupport onboarding, training, and documentation maintenance to ensure compliance
Requirements
- verifiedHigh school diploma or GED required
- verifiedAssociate or bachelor's degree in healthcare administration or related field preferred
- verifiedPrior lead, supervisory, mentoring, or informal leadership experience within healthcare operations, claims operations, EDI, or benefit administration environments preferred
- verifiedExperience with claims systems, rule configuration, claim editing, audits, EDI transaction workflows, or benefit administration processes preferred
- verifiedProficiency with Microsoft Excel, reporting tools, operational dashboards, and trend analysis
Nice to Have
Associate or bachelor's degree in healthcare administration or related field. Prior lead, supervisory, mentoring, or informal leadership experience within healthcare operations, claims operations, EDI, or benefit administration environments. Experience with claims systems, rule configuration, claim editing, audits, EDI transaction workflows, or benefit administration processes.
Benefits & Perks
check_circleComprehensive medical, dental, and vision insurancecheck_circle401(k) with company matchcheck_circlePaid time off and company-observed holidayscheck_circleEducational assistanceLeadership and technical development academies
