Claims Service Specialist

About GEICO

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed customer expectations while making a real impact through our shared purpose.

When you join our company, we want you to feel valued, supported, and proud to work here. That is why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

About the Role

Claim your career growth as a Claims Service Specialist at GEICO's Virginia Beach, VA office and be part of one of the fastest-growing auto insurers in the United States. If you are motivated, solution-oriented, and empathetic to customer needs, come grow a fulfilling career with us.

Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most—during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and gather statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones.

The GEICO Pledge

Great Company: Our mission is to protect people when they need it most. We are constantly evolving to stay ahead of our customers' needs. From day one, you will take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs created with your potential in mind. You will have access to industry-leading training, certification assistance, career mentorship, and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging that values different perspectives. Our teams are led by dynamic, multi-faceted leaders driven by performance excellence and unified under a shared purpose. We also offer employee engagement and recognition programs that reward the positive impact our work makes on our customers' lives.

Hiring Process & Application

Work Model: This is a hybrid role. Training is 100% in-office for 6-9 months. Post-training, the schedule is 4 days a week in the office and 1 day a week working from home.

Career Growth: Many associates see a base salary increase of 10% within their first year as a Claims Specialist. Top associates can see increases up to 15%.

Note: At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Equal Opportunity

The GEICO Companies provide for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship. We do not condone or tolerate an atmosphere of intimidation or harassment and expect all associates to maintain an atmosphere free from discrimination and harassment with mutual respect.