Case Manager Generalist
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About Us
VOALA (Volunteers of America) is a non-profit human services organization dedicated to helping our most vulnerable change their life stories. We are committed to serving people in need, strengthening families, and building communities across the Los Angeles area. Our mission is realized through a wide array of social services, including Head Start programs, Upward Bound college prep, veterans' services, homeless shelters, low-income housing, and drug and alcohol rehabilitation.
About the Role
As a Case Manager Generalist, you will serve as the primary point of contact for clients classified as low acuity, providing comprehensive case management services. You will coordinate care and resources for individuals facing complex challenges, including homelessness, mental illness, substance abuse, and re-entry from incarceration.
In this role, you will conduct screenings and assessments to understand the functional, environmental, and psycho-social needs of clients and their families. You will develop individualized case plans, set goals, and connect participants with the necessary resources to achieve them. Your day-to-day work involves coaching and providing social support, accompanying participants to activities, and acting as an advocate before judicial, community, and administrative bodies. You will also facilitate support groups and engage in outreach to bring new participants into our programs.
Hiring Process
All candidates must successfully pass a fingerprint clearance and background check, including criminal history, personal references, and employment/education verifications. As a mandated reporter, you must be prepared to report any instance of physical or sexual abuse to the proper authorities. Successful completion of VOALA Case Management training is required within six months of hire.
Our Culture
VOALA is an Equal Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable law. We are committed to serving the neediest of the needy and value the resilience and dedication of our team members who work in emotionally demanding environments.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleConduct comprehensive screenings and assessments to collect functional, environmental, and health information
- check_circleAct as an advocate for clients before judicial, community, and administrative bodies
- check_circleAccompany participants to activities and services to provide coaching and social support
- check_circleAssess client barriers and develop individualized case plans to meet short- and long-term needs
- check_circleCoordinate case conferences with residents and service teams to monitor client progress
- check_circleConduct outreach and engagement efforts to connect participants with programs
- check_circleMotivate participants to build capacity and drive progress toward their goals
Requirements
- verifiedHS/GED
- verifiedBachelor's Degree in Social Services related field in lieu of experience
- verifiedMinimum 1-year general experience in case management or similar social services role
- verifiedPass fingerprint clearance and background check
- verifiedComplete VOALA Case Management training within 6 months of hire
- verifiedWork authorization in the U.S.
Nice to Have
Bachelor's Degree in Social Work, Social Services, public administration, public health or related field. 1 year of experience working with target population. HMIS navigation.
Benefits & Perks
check_circleCompetitive medical, dental, vision, and retirement benefits
