Care Coordinator
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About Bond Vet
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, ensuring we are there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which allows us to easily innovate our systems to improve the veterinary team, pet, and client experience.
We are building the next generation of veterinary clinics from the ground up. As a vet-founded and vet-led organization, we believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay, and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered, and are obsessed with pets.
About the Role
We are looking for a compassionate Care Coordinator to join our team. Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You will be the first and last touchpoint for our patients, using hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.
This is a full-time position (40 hrs/week) featuring a rotating schedule of four 10-hour shifts per week. You will play a vital role in managing the daily flow of appointments and walk-ins, serving as the bridge between our veterinary team and the families we serve.
Hiring Process
Bond Vet is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer. We do not sponsor employment-based visas for this position and cannot facilitate F-1 visa STEM OPT for this role.
By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. You may opt out anytime by messaging STOP.
Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.
Work location
Work model: On-site
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleManage the schedule of daily appointments and walk-ins
- check_circleTake and make calls and communicate with other vet practices and clients
- check_circleKeep common areas clean and well stocked
- check_circleProvide hospitality, answer questions, and offer education to pet parents
- check_circleGreet pet parents and ensure a smooth check-in and check-out experience
Requirements
- verifiedAt least 1 year of experience in customer service, hospitality, or client facing receptionist positions
- verifiedValid authorization to work in the U.S. for any employer
- verifiedExcellent written and verbal communication skills
- verifiedHigh comfort level typing and utilizing multiple computer systems
Nice to Have
Experience in the veterinary industry. Prior experience in veterinary practices or animal care.
Benefits & Perks
check_circleTuition assistance for staff pursuing LVT/CVT with education partnerscheck_circleTeam-Based Profit Sharingcheck_circleDiscount on In-Clinic Services for Petscheck_circleFlexible Scheduling Models with schedules released at least a month in advancePaid Parental Leave
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Frequently asked questions about Care Coordinator at Bond Vet
What does a Care Coordinator at Bond Vet do?expand_more
A Care Coordinator at Bond Vet is responsible for the following: Manage the schedule of daily appointments and walk-ins; Take and make calls and communicate with other vet practices and clients; Keep common areas clean and well stocked; and Provide hospitality, answer questions, and offer education to pet parents.
What are the requirements for this Care Coordinator role?expand_more
To qualify for the Care Coordinator at Bond Vet position, applicants should have: At least 1 year of experience in customer service, hospitality, or client facing receptionist positions; Valid authorization to work in the U.S. for any employer; Excellent written and verbal communication skills; and High comfort level typing and utilizing multiple computer systems.
Where is the Care Coordinator role at Bond Vet located?expand_more
Care Coordinator at Bond Vet is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.
Is this Care Coordinator job remote, hybrid, or on-site?expand_more
Bond Vet has listed this Care Coordinator role as on-site.
How much experience is required for this Care Coordinator role?expand_more
Care Coordinator at Bond Vet typically requires 1+ years of relevant experience at the entry level level.
What category does the Care Coordinator role belong to?expand_more
Care Coordinator at Bond Vet is part of the healthcare & nursing job category on Recrutus.