Call Center Representative (Healthcare)

About the Role

As a Call Center Representative (Healthcare) at Gainwell, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You will research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately. Your responsibilities include handling a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes, communicating professionally and efficiently to resolve issues, documenting all interactions in the designated system, demonstrating strong multitasking and attention to detail, maintaining consistent attendance, adhering to schedules, and ensuring full HIPAA compliance.

What to Expect

This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.

A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.

Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

Candidates must use a webcam for all interviews and during the first week of orientation.

Internet Requirements (for remote work)

A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required. Higher speeds are recommended to ensure optimal performance. To test your internet speed, go to Google and search: “Internet Speed Test.”

Equal Opportunity Employer

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit‑sharing, bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.