Call Center Counselor (Part Time)
Not Disclosed•Part-TimeRemote
location_on613, North Eutaw Street, Mount Vernon, Baltimore, Maryland, 21201, United States
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore's only comprehensive crisis response system. Since 1992, we've led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
The Opportunity
We are seeking a Call Center Counselor to support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers. Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.
In this role, you will partner closely with individuals, their identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions when appropriate. This position requires the use of person-centered, evidence-based practices and strong collaboration within a multidisciplinary team to ensure high-quality, coordinated care.
Why Join BCRI
Make a direct impact in clients' recovery journey. Be part of an innovative, mission-driven team transforming behavioral health care.
Work location
Work model: Remote
613, North Eutaw Street, Mount Vernon, Baltimore, Maryland, 21201, United States
Baltimore, Maryland
Key Responsibilities
- check_circleAssess client needs across mental health, medical, and social service domains
- check_circleInitiate and submit referrals to medical, behavioral health, and community providers
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma, GED, or Equivalent required; College degree in Human Services or related field strongly preferred.
Frequently asked questions about Call Center Counselor (Part Time) at Baltimore Crisis Response, Inc.
What does a Call Center Counselor (Part Time) at Baltimore Crisis Response, Inc. do?expand_more
A Call Center Counselor (Part Time) at Baltimore Crisis Response, Inc. is responsible for the following: Assess client needs across mental health, medical, and social service domains; Initiate and submit referrals to medical, behavioral health, and community providers; Coordinate client transitions and facilitate access to residential admissions; and Develop knowledge of care partners and service providers within the system of care.
What are the requirements for this Call Center Counselor (Part Time) role?expand_more
Baltimore Crisis Response, Inc. is looking for candidates who meet the following requirements: High School Diploma, GED, or Equivalent; College degree in Human Services or related field (Preferred); One year work engagement or experience with individuals living with dynamic and complex behavioral health needs (Preferred); and One year community health or lived experience (Preferred).
Where is the Call Center Counselor (Part Time) role at Baltimore Crisis Response, Inc. located?expand_more
Call Center Counselor (Part Time) at Baltimore Crisis Response, Inc. is based in 613, North Eutaw Street, Mount Vernon, Baltimore, Maryland, 21201, United States. This is a remote role.