Business Sales Customer Solutions Representative
Not Disclosed•Full-TimeOn-site
location_on399, Chelveston Drive, Rock Hill, York County, South Carolina, 29732, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. You will handle inbound and outbound calls from commercial customers considering service changes, using your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction.
You will work in a high-energy, team-oriented, in-office call center environment. This role is designed for those passionate about turning challenges into opportunities, guiding customers through consultative discussions to uncover needs and optimize their current product offerings.
Hiring Process
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background.
Work location
Work model: On-site
399, Chelveston Drive, Rock Hill, York County, South Carolina, 29732, United States
Rock Hill, South Carolina
Key Responsibilities
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Similar Job Opportunities
Skills, education and keywords
Skills: English, Telecommunications Services, Video, Internet, Voice, Mobile, CSG Billing Software, B2B Sales, Telecommunications Product Sales.
Education: High school diploma or equivalent required; Associates degree or higher in a related field preferred.
Frequently asked questions about Business Sales Customer Solutions Representative at Spectrum
What does a Business Sales Customer Solutions Representative at Spectrum do?expand_more
A Business Sales Customer Solutions Representative at Spectrum is responsible for the following: Strengthen customer relationships to enhance or retain services while meeting monthly targets; Guide customers through consultative discussions to uncover needs and recommend additional services; Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV, and Mobile; and Collaborate with internal teams to provide effective solutions and maintain high service standards.
What are the requirements for this Business Sales Customer Solutions Representative role?expand_more
To qualify for the Business Sales Customer Solutions Representative at Spectrum position, applicants should have: High school diploma or equivalent; 1+ years of sales experience; Ability to read, write, speak and understand English; Availability for a flexible schedule and overtime; Working knowledge of telecommunications services; and Proficient use of computer and multiple software applications.