Business Development Account Representative

About Carpenter Technology Corporation

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt-based superalloys, stainless steels, alloy steels, and tool steels. Our high-performance materials and advanced process solutions are integral to critical applications across the aerospace, transportation, medical, and energy markets. Building on a history of innovation, our wrought and powder technology capabilities support next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

About the Role

As a Business Development Account Representative, you will serve as the vital liaison between our customers and Carpenter, providing total account management and support. This role exists to ensure seamless operations by understanding customer needs, assessing requirements, and identifying solutions for scheduling, inventory, pricing, forecasting, and specification interpretation.

In this position, you will take ownership of all processes related to the daily activities of assigned accounts. You will develop and maintain relationships with internal departments to promptly resolve a wide range of customer concerns, spanning logistics, planning, technical requirements, and contract reviews. Your day-to-day will involve reviewing activity reports, initiating proactive outreach to new and existing accounts, and participating in transactional improvement projects focused on cost reduction and productivity. You will also collaborate with Outside Sales Representatives to document annual plans and provide quarterly updates, ensuring that customer support balances client needs with Carpenter's strategic business goals.

Hiring Process

Candidates selected for this role will be expected to work a hybrid schedule in either Raleigh, NC, or Reading, PA. The role involves active participation in weekly team meetings on a rotating basis and attendance at quarterly company-wide employee webcasts.

Equal Opportunity Employer

Carpenter Technology Corporation is committed to maintaining a program of equal employment opportunity and nondiscrimination for all employees. We employ affirmative action for all protected classes and recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation, or any other characteristic protected by law. The Company also recruits, develops, and provides opportunities for qualified persons with disabilities and protected veterans.

Work location

Work model: Hybrid

Little Rock Trail, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States

Raleigh, North Carolina

Key Responsibilities

check_circleTake ownership of daily activities and processes for assigned accounts
check_circleDevelop and maintain relationships with internal departments to resolve customer concerns
check_circleReview daily activity reports and message queues to take timely action
check_circleCreate and maintain customer-specific account documentation
check_circleServe as liaison between customers and Carpenter to manage accounts and support needs
check_circleInitiate proactive outreach to new and existing accounts aligned with strategies
check_circleCollaborate with Outside Sales Representatives to document annual plans and provide updates
check_circleParticipate in transactional improvement projects to reduce costs and enhance satisfaction

Requirements

verifiedHigh School diploma required
verifiedAssociate or bachelor's degree in business preferred
verified2–3 years of customer account management experience
verifiedAbility to work a hybrid schedule in Raleigh, NC or Reading, PA
verifiedStrong computer literacy: Microsoft Office, database systems, mainframe applications
verifiedKnowledge of SOPs for order entry and inquiry (IREP)

Nice to Have

Associate or bachelor's degree in business. Experience in a manufacturing environment.

Benefits & Perks

check_circleLife, medical, dental, and vision insurancecheck_circleFlexible spending accountscheck_circleDisability coveragecheck_circle401k with company contributions

Skills, education and keywords

Skills: Microsoft Office, Word, Excel, Powerpoint, Database Systems, Mainframe Applications, Data Warehouse, Sops, Irep, Omoes.

Education: High School diploma required; Associate's degree in business preferred; Bachelor's degree in business preferred.

Frequently asked questions about Business Development Account Representative at Carpenter Technology Corporation

What does a Business Development Account Representative at Carpenter Technology Corporation do?expand_more

A Business Development Account Representative at Carpenter Technology Corporation is responsible for the following: Take ownership of daily activities and processes for assigned accounts; Develop and maintain relationships with internal departments to resolve customer concerns; Review daily activity reports and message queues to take timely action; and Create and maintain customer-specific account documentation.

What are the requirements for this Business Development Account Representative role?expand_more

To qualify for the Business Development Account Representative at Carpenter Technology Corporation position, applicants should have: High School diploma required; Associate or bachelor's degree in business preferred; 2–3 years of customer account management experience; Ability to work a hybrid schedule in Raleigh, NC or Reading, PA; Strong computer literacy: Microsoft Office, database systems, mainframe applications; and Knowledge of SOPs for order entry and inquiry (IREP).

Where is the Business Development Account Representative role at Carpenter Technology Corporation located?expand_more

Business Development Account Representative at Carpenter Technology Corporation is based in Little Rock Trail, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States. This is a hybrid role.

Is this Business Development Account Representative job remote, hybrid, or on-site?expand_more

Carpenter Technology Corporation has listed this Business Development Account Representative role as hybrid.

How much experience is required for this Business Development Account Representative role?expand_more

Business Development Account Representative at Carpenter Technology Corporation typically requires 2–3 years of relevant experience at the mid level level.

What skills do you need for the Business Development Account Representative role at Carpenter Technology Corporation?expand_more

Key skills for Business Development Account Representative at Carpenter Technology Corporation include Microsoft Office; Word; Excel; Powerpoint; Database Systems; Mainframe Applications; Data Warehouse; and Sops.

What education is required for Business Development Account Representative at Carpenter Technology Corporation?expand_more

Educational requirements for this role: High School diploma required; Associate's degree in business preferred; and Bachelor's degree in business preferred.

What category does the Business Development Account Representative role belong to?expand_more

Business Development Account Representative at Carpenter Technology Corporation is part of the sales job category on Recrutus.