Box Office Representative — New York, NY at Intrepid

About the Team

As a vital part of the Visitor Services team, the Intrepid Sea, Air & Space Museum is dedicated to curating a visitor's experience through exceptional service. This team serves as the Museum's leading representative, demonstrating a united enthusiasm for the Museum experience and ensuring every guest receives the highest level of customer service set forth by museum practices.

About the Role

The Part Time/Seasonal Visitor Services Ambassador at the Box Office provides the first impression and the last interaction for visiting guests. This position plays a vital role in ensuring each visitor receives a wonderful experience by attentively listening, expertly guiding, and accurately communicating requested information. The Ambassador will serve as the Museum's face, displaying a confident work ethic and engaging demeanor to exceed visitor expectations.

In this role, you will actively seek out and engage guests in conversation, using strategies such as inquiry, personalizing experiences, and appropriate humor. You will clearly communicate the mission and message of the Intrepid Museum, offering facts and historical information about the museum, ships, equipment, and artifacts. Your professional and courteous actions will assist the Museum in creating a smooth, swift flow of traffic while ensuring the safety and well-being of our guests.

Hiring Process

The Intrepid Sea, Air & Space Museum encourages applicants to apply if much of this job description describes you, recognizing that it is rare for an applicant to meet 100% of the qualifications. We look for individuals with strong attention to detail, the ability to resolve guest issues independently, and a passion for history and service.

Equal Opportunity

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

Work location

Work model: On-site

707, 8th Avenue, Theater District, Manhattan Community Board 4, Manhattan, New York County, New York, 10036, United States

New York, New York

Key Responsibilities

check_circleOperate front of house ticketing system and process cash or credit card transactions
check_circleMaintain up-to-date knowledge of exhibits, programming, and museum policies
check_circleCommunicate museum mission and provide historical facts about artifacts and ships
check_circleManage crowd control by moving barricades and stanchions to ensure smooth traffic flow
check_circleProcess third party vouchers and passes for museum entry
check_circleCoordinate with volunteers, educators, and staff to deliver the best visitor experience
check_circleHandle cash handling duties including opening bank, recording receipts, and preparing deposits
check_circleOffer ticket packages and additional products to guests to drive up sales
check_circleRecommend museum itineraries and guide visitors through assigned indoor or outdoor areas
check_circleEnsure safety and well-being of museum guests at all times
check_circleEngage guests in conversation and provide personalized experiences to ensure satisfaction
check_circleMaintain cleanliness of assigned areas by picking up garbage and reporting cleaning needs

Requirements

verifiedHigh school diploma or GED
verified1+ year customer service experience in ticketing, crowd control, admissions, or interpretation
verifiedCash handling experience
verifiedAbility to speak in public and direct groups
verifiedFluency in multiple languages (preferred)

Nice to Have

Fluency in multiple languages.

Skills, education and keywords

Skills: Ticketing, Cash Handling, Crowd Control, Admissions, Interpretation.

Education: High school diploma or GED preferred with equivalent experience.

Frequently asked questions about Box Office Rep (Seasonal- Part-Time) at Intrepid Museum

What does a Box Office Rep (Seasonal- Part-Time) at Intrepid Museum do?expand_more

A Box Office Rep (Seasonal- Part-Time) at Intrepid Museum is responsible for the following: Operate front of house ticketing system and process cash or credit card transactions; Maintain up-to-date knowledge of exhibits, programming, and museum policies; Communicate museum mission and provide historical facts about artifacts and ships; and Manage crowd control by moving barricades and stanchions to ensure smooth traffic flow.

What are the requirements for this Box Office Rep (Seasonal- Part-Time) role?expand_more

Intrepid Museum is looking for candidates who meet the following requirements: High school diploma or GED; 1+ year customer service experience in ticketing, crowd control, admissions, or interpretation; Cash handling experience; Ability to speak in public and direct groups; and Fluency in multiple languages (preferred).

Where is the Box Office Rep (Seasonal- Part-Time) role at Intrepid Museum located?expand_more

Box Office Rep (Seasonal- Part-Time) at Intrepid Museum is based in 707, 8th Avenue, Theater District, Manhattan Community Board 4, Manhattan, New York County, New York, 10036, United States. This is a on-site role.

Is this Box Office Rep (Seasonal- Part-Time) job remote, hybrid, or on-site?expand_more

Intrepid Museum has listed this Box Office Rep (Seasonal- Part-Time) role as on-site.

How much experience is required for this Box Office Rep (Seasonal- Part-Time) role?expand_more

Box Office Rep (Seasonal- Part-Time) at Intrepid Museum typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Box Office Rep (Seasonal- Part-Time) role at Intrepid Museum?expand_more

Key skills for Box Office Rep (Seasonal- Part-Time) at Intrepid Museum include Ticketing; Cash Handling; Crowd Control; Admissions; and Interpretation.

What education is required for Box Office Rep (Seasonal- Part-Time) at Intrepid Museum?expand_more

Educational requirements for this role: High school diploma or GED preferred with equivalent experience.

What category does the Box Office Rep (Seasonal- Part-Time) role belong to?expand_more

Box Office Rep (Seasonal- Part-Time) at Intrepid Museum is part of the part time job category on Recrutus.

Box Office Rep (Seasonal- Part-Time)